Senior Client Success Manager

Nayax

. Manage a portfolio of client accounts as the primary relationship owner .

Posted 11/1/2026full-timeSan Diego • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, account growth strategies, and client engagement. Proficient in developing customer success plans and conducting business reviews to enhance satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM Systems ExperienceExcellent Communication SkillsStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementBusiness ReviewsAccount Growth StrategiesCustomer Success PlansProduct AdoptionData AnalysisTechnical AptitudeDocumentation ManagementOnboarding ProcessesIssue Resolution

Soft Skills

Relationship BuildingProactive MindsetOrganizational SkillsCollaborationContinuous Learning

Tools & Technologies

Microsoft Office SuiteCRM SystemsTicket Management Systems

Industry Keywords

Customer EngagementClient PresentationsRetention InitiativesOperational EffectivenessCustomer Experience

About the role

Key responsibilities & impact

Manage a portfolio of client accounts as the primary relationship owner
Develop partnerships by understanding client goals, operational challenges, and success metrics
Conduct Quarterly Business Reviews and Annual Business Reviews focused on performance, value realization, and future opportunities
Monitor account health and identify opportunities to improve satisfaction, retention, and product adoption
Develop and execute customer success plans for key accounts
Maintain regular client engagement through proactive outreach and strategic touchpoints
Provide guidance, recommendations, and best practices as a trusted advisor
Identify opportunities for account growth, product utilization, and service expansion
Support retention initiatives and mitigate churn risks
Guide customers through product enhancements, process improvements, and organizational changes
Assist clients in adopting new products, features, and technologies
Advocate for customer needs internally and collaborate with cross-functional teams
Gather customer feedback and communicate trends and recommendations to internal stakeholders
Own customer issues through resolution and partner with Support teams to achieve SLAs
Communicate issue status, timelines, and expectations proactively
Identify recurring issues and coordinate long-term corrective actions
Partner with Support, Implementation, Product Management, Finance, Operations, and Sales teams
Support customer onboarding, adoption, training, and optimization
Maintain customer records, account plans, and activity documentation in CRM and ticketing systems
Participate in initiatives improving customer experience and operational effectiveness
Mentor Client Success Managers and cross-functional team members
Serve as a subject matter expert in customer relationship management, issue resolution, and client engagement
Foster a collaborative, customer-focused culture through knowledge sharing and continuous improvement
Assist with onboarding and training new team members
Contribute to customer success processes, playbooks, templates, and documentation

Requirements

What you’ll need

Associate or bachelor’s degree in business, Communications, Marketing, Information Systems, or a related field preferred
Minimum of 2 years of experience in Customer Success, Account Management, Customer Support, Project Coordination, or other client-facing roles
Experience managing customer relationships and conducting business reviews or client presentations
Experience working within CRM and ticket management systems
Excellent verbal, written, and presentation communication skills
Strong relationship-building and customer engagement skills
Strategic thinker with a proactive and solutions-oriented mindset
Strong organizational and time-management skills with the ability to manage multiple priorities
Ability to work independently while collaborating effectively across departments
Technical aptitude and ability to understand and communicate software, hardware, and technology solutions
Comfortable navigating change and helping customers adapt to new products, processes, and technologies
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated commitment to continuous learning and professional development
Ability to perform required physical functions, including sitting, standing, walking, lifting, and storing supplies and materials
Ability to operate desktop or laptop computers, keyboards, calculators, and photocopying equipment
Ability to sit for long periods, concentrate without distraction, and view computer screens at close range

Benefits

Comp & perks

Remote/hybrid work arrangement
Reasonable accommodations for qualified disabilities
Professional development and continuous learning opportunities