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Customer Service Representative
Nazdar Ink Technologies. Answer inbound telephone calls and engage in dialogue with customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem resolution and relationship building. Proficient in using CRM and ERP systems, with the ability to learn new technologies quickly and effectively.
Highest-signal resume keywords
Customer Service ExperienceCRM Software ProficiencyMicrosoft Excel ProficiencyBilingual in English and SpanishPrinting Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementOrder ProcessingTechnical TroubleshootingData EntryProduct Knowledge
Soft Skills
Communication SkillsProblem-SolvingTeam CollaborationAdaptabilityAttention to Detail
Tools & Technologies
Microsoft WordMicrosoft OutlookERP Software
Industry Keywords
Inbound Call CenterUp-SellingCross-SellingSafety StandardsQuality Standards
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Answer inbound telephone calls and engage in dialogue with customers
- Ask clarifying questions to fully understand customer requirements
- Act as the first point of contact for customer and sales team inquiries
- Access customer account information in Customer Relationship Management software
- Make entries to resolve problems, record preferences, and process orders, returns, credits, and other transactions
- Process requests for orders, pricing quotes, availability, and other product and service information via email, fax, phone, and ecommerce
- Provide information on new products and services through up-selling and cross-selling opportunities
- Troubleshoot basic technical problems by phone
- Strive for one-call resolution and provide prompt follow-up when required
- Use resources, tools, and technology to identify, research, and resolve customer issues
- Participate in ongoing training and self-development
- Recognize and alert the supervisor to trends in customer calls
- Recommend process improvements to improve service, efficiency, and accuracy
- Build positive and cooperative relationships with customers and coworkers
- Assist with other duties as directed by the supervisor
Requirements
What you’ll need- Minimum High School Education or equivalent (GED) required
- Strong proficiency in Microsoft Excel, Word, and Outlook
- Previous experience working with an ERP or CRM
- Ability to learn new systems
- Minimum of three to five years of superior customer service experience in an inbound call center environment
- Ability to learn new technology and tasks quickly
- Bilingual in English and Spanish is a plus
- One to three years direct experience in a printing environment is a plus
- Solid understanding of varying types of printing products is a plus
- Ability to offer equivalent/alternative products when necessary
- Must meet required attendance, schedule adherence, quality, and productivity goals
- Must perform work according to pre-established safety, quality, and efficiency standard operating procedures
Benefits
Comp & perks- Competitive pay and benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Flexible spending account options
- Paid short-term disability
- Paid long-term disability
- Paid time off
- Paid Company holidays
- Training
- Professional development
- Recognition programs
- Career growth opportunities
- Encouraging, supportive environment
- Rewarding and fun work experience