Nazdar Ink Technologies

Customer Support

• Answer inbound telephone calls and engage in dialogue with customers
• Ask clarifying questions to fully understand customer requirements
• Act as the first point of contact for customer and sales team inquiries
• Access customer account information in Customer Relationship Management software
• Make entries to resolve problems, record preferences, and process orders, returns, credits, and other transactions
• Process requests for orders, pricing quotes, availability, and other product and service information via email, fax, phone, and ecommerce
• Provide information on new products and services through up-selling and cross-selling opportunities
• Troubleshoot basic technical problems by phone
• Strive for one-call resolution and provide prompt follow-up when required
• Use resources, tools, and technology to identify, research, and resolve customer issues
• Participate in ongoing training and self-development
• Recognize and alert the supervisor to trends in customer calls
• Recommend process improvements to improve service, efficiency, and accuracy
• Build positive and cooperative relationships with customers and coworkers
• Assist with other duties as directed by the supervisor

Customer Service Representative