Senior Manager, Field Change and Readiness

nbn® Australia

. Lead a national team responsible for practical, safe and achievable change across a geographically dispersed blue-collar and frontline workforce .

Posted 9/16/2026full-timeSydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading complex organizational change and communications strategies for distributed, frontline workforces. Capable of simplifying technical and business information while ensuring clarity and accuracy in messaging.

Highest-signal resume keywords

Change ManagementCommunications StrategyStakeholder PlanningTeam LeadershipImpact Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Organizational ChangeBusiness ReadinessOperational Data AnalysisChange Adoption MeasurementRisk Management

Soft Skills

Executive InfluencingNegotiationConflict ResolutionDecision-MakingFacilitation

Tools & Technologies

Governance FrameworksQuality ControlsCommunication ChannelsEngagement PlansFeedback Mechanisms

Certifications & Qualifications

Change Management QualificationsCommunications Qualifications

Industry Keywords

Blue-Collar WorkforceFrontline WorkforceOperational EnvironmentsSafety StandardsPerformance Management

About the role

Key responsibilities & impact

Lead a national team responsible for practical, safe and achievable change across a geographically dispersed blue-collar and frontline workforce
Own the Field Services change, readiness and communications strategy, operating framework and standards
Govern change intake, prioritisation, sequencing and resourcing
Maintain an integrated view of portfolio impacts, dependencies, operational peaks and change collisions
Provide senior leaders with advice on readiness, risk and go-live decisions
Set team direction and build capability across approximately 5–10 direct reports
Lead recruitment, onboarding, coaching, performance management, succession planning and cross-skilling
Maintain frameworks, templates, quality controls, governance routines and escalation pathways
Assure readiness across safety, fatigue, workflows, dispatch, systems, tools, skills, personal protective equipment, customers and delivery partners
Establish readiness gates, provide decision-ready reporting and escalate material risks
Align sponsors, decision rights, roles and expectations across Field Services, project teams and enterprise functions
Personally lead or support complex, sensitive or high-risk change, readiness and communications activity
Set communication standards across leader briefings, toolbox talks, shift and depot briefings, Field Bulletins, visual job aids, FAQs, reinforcement messages and approved mobile channels
Translate complex business, technology, process and policy change into clear, actionable messages
Design channel and engagement plans for technicians, leaders, partners and professional service groups
Build two-way frontline feedback into change delivery
Measure reach, understanding, confidence, training completion, readiness, adoption and compliance
Use operational data, feedback and post-implementation insights to improve adoption, reduce defects and rework, and improve workforce experience

Requirements

What you’ll need

Extensive experience leading complex organisational change, business readiness and communications in operational environments
Demonstrated success delivering communications and change for distributed, frontline or blue-collar workforces and partner organisations
Strong knowledge of impact assessment, stakeholder planning, readiness, adoption, communications strategy, channel planning and measurement
Experience leading people, setting priorities, allocating work and building capability across a multidisciplinary team
Excellent plain-English writing skills
Ability to simplify technical, process, safety and business information without losing accuracy
Strong executive influencing, facilitation, negotiation, conflict resolution and decision-making skills
Ability to balance strategic direction with hands-on delivery in a fast-moving, high-accountability environment
A bachelor’s degree in a relevant discipline or equivalent professional experience
Full working rights in Australia
Recognised change management and/or communications qualifications are highly regarded

Benefits

Comp & perks

Equal employment opportunities
Great training
True flexible working arrangements
18 weeks of paid parental leave
Accessibility and inclusion support and workplace adjustments
Inclusive, flexible, and supportive workplace
Employee benefits (details linked in posting)
Pride in Diversity Platinum Employer
Employee-led diversity pillars