Associate Fraud Investigator

NBT Bank

. Investigate external fraud involving check fraud, identity theft, online fraud, and cyber fraud .

Posted 11/3/2026full-timeNorwich • New York • United StatesJuniorMid-Level💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating various types of fraud, including check fraud, identity theft, and cyber fraud, while effectively communicating with law enforcement and customers. Proficient in analyzing high-risk transactions and maintaining fraud case management systems to mitigate fraudulent activities.

Highest-signal resume keywords

Fraud Investigation ExperienceFraud Case ManagementData Analysis SkillsCommunication with Law EnforcementMicrosoft Excel Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud InvestigationData AnalysisFraud Case ManagementFraud Alerting StrategyFraud Claims ProcessingRisk AssessmentPattern RecognitionFraud MonitoringFinancial Crime KnowledgeDeposit Fraud Understanding

Soft Skills

Organizational SkillsAnalytical SkillsProfessional CommunicationMulti-tasking AbilityTraining and Education Skills

Certifications & Qualifications

Bachelor's Degree in Economic/Financial CrimeBachelor's Degree in Criminal Justice

Industry Keywords

FraudCyber FraudIdentity TheftCheck FraudConsumer FraudBusiness Accounts FraudCounterfeit ChecksDebit Card FraudKitingMoney Laundering

About the role

Key responsibilities & impact

Investigate external fraud involving check fraud, identity theft, online fraud, and cyber fraud
Assist with decisions and duties related to fraudulent applications, transactions, and customer fraud claims
Develop solutions to problems based on experience and existing procedures
Research and analyze high-risk transactions across all payment channels to identify potential fraud cases
Investigate fraudulent activity involving consumer and business accounts
Review internal fraud monitoring reports and mitigate events such as counterfeit checks, mobile deposits, kiting, debit card fraud, and elder fraud
Maintain and update the fraud case management system
Analyze fraud alerting strategy performance and recommend additional alerting actions
Process victim fraud claims and provisional credits on member fraud claims
Provide phone support to branches, call center, and members on fraud-related matters
Conduct fraud, risk, and security training and education
Provide organizational updates regarding current fraud trends and scams
Communicate with customers, banks, and law enforcement by phone, email, and other channels
Perform other duties as assigned

Requirements

What you’ll need

Experience investigating various types of fraud at a financial institution preferred
Bachelor's Degree in Economic/Financial Crime or Criminal Justice or equivalent work experience preferred
Strong organizational, communication, analytical, and PC skills, especially Microsoft Excel
Ability to research and analyze data and recognize and evaluate patterns of customer activity
Beginning understanding of deposit fraud, internal fraud, card fraud, ACH and wire fraud, kiting, and money laundering
Ability to present information and case details professionally
Ability to communicate with law enforcement, prosecutors, officers of the court, and Adult Protective Services
Ability to manage multiple inquiries and investigations simultaneously
Ability to communicate professionally with customers
Must be authorized to work for any employer in the United States
Employer does not sponsor or assume sponsorship of employment visas

Benefits

Comp & perks

Generous paid time off: at least 22 days annually, prorated in the year of hire
Six weeks of paid parental leave at 100% of salary
Comprehensive medical coverage, including employer HSA contributions for High Deductible Health Plan participants
Dental and vision coverage
Flexible spending accounts for healthcare and dependent care expenses
Employer-paid short-term and long-term disability coverage, with option to purchase additional long-term coverage
Employer-paid basic life insurance, with option to purchase supplemental coverage
Voluntary hospital, accident, and critical illness coverage
401(k) plan with employer matching
Optional Roth 401(k)
Pension plan
Adoption assistance
Tuition reimbursement
Employee Assistance Program (EAP)
Pet insurance
Financial and banking services benefits and financial planning assistance
Paid sick and safe leave
Wellness initiatives
Flexible work arrangements
Volunteer service and charitable partnerships
Career development programs and tools
Performance-based incentives