NBT Bank

Technician

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
• Document, maintain, upgrade, and replace hardware and software systems
• Support and maintain user account information, including rights, security, and system groups
• Participate in project initiatives and production support
• Analyze and trend utilization metrics of various systems
• Provide business recovery support relating to IT initiatives
• Perform administrative duties as assigned
• Communicate effectively with internal and/or external customers

Systems Technician

Account Manager

• Service, sell, and manage assigned complex middle-market and high-impact business accounts under minimal supervision
• Serve as customer advocate between customers and carriers regarding insurance coverage
• Collaborate with Business Development Managers and/or Producers to identify coverage gaps and recommend appropriate offerings
• Perform or oversee servicing activities including new business and renewal submissions, coverage reviews and analyses, proposals, policy changes, and timely policy document delivery
• Maintain professional, thorough, concise, and error-free documentation in agency management systems and carrier websites
• Identify and resolve customer issues by listening, clarifying, researching files, procedures, and guidelines
• Respond accurately to customers regarding existing coverage and recommend additional products or services to minimize coverage gaps
• Participate in department and agency meetings
• Provide feedback and suggestions to improve customer experience and department/agency efficiency
• Perform other duties as assigned
• Some regional travel may be necessary

Senior Account Manager – Business

Manager

• Manage the Personal Trust Group and direct activities of administrators and support staff
• Train, mentor, and develop staff
• Administer a significant group of complex accounts
• Provide guidance to administrators and private client advisors on administrative issues
• Oversee compliance for the assigned team
• Chair the regional Account Review Process/Committee
• Administer trusts, estates, and agency accounts for high-net-worth clients
• Consult with attorneys and financial planning professionals to achieve client and account objectives
• Analyze and interpret complex testamentary and inter vivos instruments for trust and estate administration
• Train, mentor, develop, and oversee a team of Trust Administration officers
• Review administrative documentation annually and participate in investment risk analysis to ensure compliance
• Analyze trust and estate accountings for accuracy and proper form
• Perform other duties as assigned

Personal Trust Manager

General

• Provide holistic advice and solutions to business banking customers with an advanced level of independence
• Source, develop, and deliver business-related products/services for existing and new business banking clients
• Generate new loan and deposit production
• Provide expert-level service and advice regarding credit, deposit, and cash management solutions
• Use internal technologies to aid the customer experience
• Make relevant referrals to business partners
• Attend team-related internal meetings
• Participate in business development opportunities, including partnering with branch personnel
• Perform other duties as assigned
• Support the market associated with the hired location: Maine market for Portland hires and Rochester market for Rochester hires
• Travel between or within locations as required

Senior Business Banking Officer

Loan Specialist

• Oversee the quality, accuracy, completeness, and compliance of loan documentation throughout the commercial loan closing process.
• Pre-review attorney-prepared commercial loan documentation for accuracy, completeness, approved credit terms, Bank policy, system capabilities, and regulatory requirements.
• Manage operational and legal risk throughout the documentation process.
• Serve as primary liaison with external attorneys, internal general counsel, Commercial Administration, and Credit Administration teams.
• Resolve documentation discrepancies, review corrected documents, and ensure all requirements are satisfied before loan closing.
• Prepare and analyze reports and monitor compliance with internal standards and regulatory expectations.
• Support efficient loan closings, maintain quality standards, identify recurring issues, influence best practices, and maintain consistency.
• Manage bank-approved attorneys and develop and maintain standardized legal language for approved external counsel.
• Lead development and testing of enhancements and upgrades to documentation and origination systems, providing guidance to employees.
• Conduct detailed pre-reviews and document discrepancies, omissions, inconsistencies, or exceptions.
• Communicate document issues and required corrections to external attorneys, monitor outstanding items, and facilitate timely resolution.
• Verify revised documentation incorporates requested changes and accurately reflects approved loan structure before execution.
• Generate quality-control reporting and recommend process improvements with Legal Counsel, Relationship Managers, Commercial Loan Administrators, and Credit Administration.
• Support training initiatives with team members and business partners.
• Maintain compliance with applicable laws, regulations, policies, procedures, and internal controls, with ongoing focus on risk and fraud mitigation.
• Perform other duties as assigned.

Loan Documentation Quality Specialist

Collections

• Review, analyze, and coordinate enforcement of the bank’s interest in repossessions, foreclosures, and bankruptcies
• Coordinate and oversee outside collateral inspections, including monitoring floor plans
• Interact with internal and external customers regarding collection situations
• Inspect and preserve the bank’s collateral
• Review, research, and resolve consumer credit bureau disputes with timely communication to credit reporting agencies
• Monitor, complete, and maintain required paperwork, reports, files, and tracking systems
• Perform other duties as assigned

Recovery and Collections Specialist

• Process electronic monetary transactions, including incoming and outgoing domestic and foreign wires
• Enter, approve, review, and release wire transactions
• Establish ACH Originators on the core system and perform ACH transactions
• Assist the Treasury Department with monitoring Federal Reserve Bank cash balance
• Process currency and coin orders for the branch network
• Support internal and external customers and department teammates
• Cross-train and provide coverage for other department duties
• Maintain compliance with laws, regulations, policies, procedures, and internal controls for wire and ACH processing
• Resolve issues using independent judgment and escalate to management or risk areas as needed
• Focus on risk and fraud mitigation
• Uphold service level standards
• Develop and update procedures with the supervisor
• Assist with employee training and onboarding
• Prepare reports and furnish information to authorized internal and external persons
• Perform other duties as assigned

Electronic Payments Specialist

Financial Crime

• Monitor, research, and complete paperwork required for Bank Secrecy Act compliance
• Review and verify OFAC compliance reports from FiServ transaction, time, loan, safe deposit, and ICIF systems and shareholder services
• Maintain databases and logs, including the Unusual Activity Referral Database, Memento, BSA Case Log, and BAM 2.0 SAR Manager
• Assist with obtaining critical information for investigations, including record retrieval and branch communications
• Assist with deploying surveys and risk assessments under the Bank’s Information Security Program
• Perform other duties as assigned
• Prepare, retrieve, and maintain documents and reports for daily use and review
• Report to the BSA Officer

BSA/AML Records Specialist

Associate

• Process routine and non-routine teller transactions and related customer and account servicing duties accurately and efficiently
• Perform administrative duties, maintain records, prepare forms and reports, and balance the daily vault
• Engage in referral and relationship management according to established objectives and goals
• Support basic consumer deposit account opening
• Adhere to security measures and controls to minimize potential company losses
• Identify customer opportunities through interactive and consultative conversations
• Provide customer services and refer customers to appropriate business partners
• Conduct sales and service calls with existing and potential customers
• Prospect new sales leads and ensure existing customer needs are met
• Resolve customer issues and complaints while ensuring responsiveness and satisfaction
• Participate in community events supporting Community Reinvestment Act efforts
• Perform other assigned and required duties

Relationship Banking Associate

• Prepare, review, and ensure accuracy and compliance for loans across the bank's lines of business
• Perform moderately complex post-approval documentation reviews for adherence to loan approval, policies, and procedures
• Monitor construction advances, collateral perfection, and insurance requirements
• Review business banking, SBA, and other bank-documented loans for accuracy and compliance
• Identify, report, escalate, and resolve exception items and potential risks
• Analyze information and make processing decisions based on established procedures and guidelines
• Prepare reports and furnish information to authorized internal and external persons
• Provide guidance to employees regarding relevant policies and procedures
• Support internal and external customers
• Cross-train on other team duties and provide coverage as required
• Maintain compliance with applicable laws, regulations, policies, procedures, and internal controls
• Focus on risk and fraud mitigation
• Uphold service level standards
• Assist with employee training and onboarding
• Perform other duties as assigned