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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial lending processes, including loan documentation preparation, compliance with bank policies, and regulatory standards. Strong customer service orientation with the ability to effectively communicate and collaborate with various stakeholders to facilitate loan closings.
Highest-signal resume keywords
Commercial Lending ExperienceLoan Documentation PreparationRegulatory ComplianceCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan DocumentationTransaction ProcessingData AccuracyDue DiligenceDocument ReviewLoan DisbursementCommercial LoansProblem-SolvingMultitaskingAttention to Detail
Soft Skills
Strong Listening SkillsEffective CommunicationCustomer Service Orientation
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams
Industry Keywords
Commercial BankingCredit OperationsBanking OperationsBusiness BankingLoan Servicing
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Provide ongoing customer service and documentation support as liaison for Business Bankers, Branch Teams, and Commercial Lenders
- Handle commercial loans by reviewing transaction structure and determining information to gather from various sources
- Coordinate preparation and review of loan documentation
- Ensure data accuracy, bank policy compliance, and regulatory compliance
- Review loan approvals and perform post-approval due diligence
- Gather additional documentation and order third-party reports required by loan approvals
- Review business entity and organizational documents and identify authorized signers
- Collaborate with Relationship Managers, Business Bankers, Branches, and attorneys to facilitate loan closings
- Complete and review LAR for accuracy and ensure proper loan documentation is produced
- Upload documentation into the electronic file system and retain required original documents
- Monitor document exceptions and follow up on resolution
- Confirm proper loan disbursements, including payoffs, wire transfers, and official checks
- Maintain customer service activities and contact borrowers, attorneys, insurance agents, and vendors
- Process renewals and maturities received from the PRA underwriting team
- Liaise between customers and subject matter experts to resolve loan servicing issues
- Maintain electronic and physical loan files and provide files for vault storage
- Perform general office duties and distribute mail
- Perform other duties as assigned
Requirements
What you’ll need- Associate or bachelor’s degree in business or accounting preferred
- Experience in Commercial, Credit, Retail, or Banking Operations preferred
- Elevated commercial lending experience
- Good problem-solving skills
- Customer service and transaction processing experience
- Ability to multitask and strong attention to detail
- Strong listening and communication skills
- Ability to deliver quality customer service to internal and external customers in a fast-paced, ever-changing environment
- Strong competency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams
- Ability to communicate effectively with internal and/or external customers
- Ability to remain stationary 75% of the time or greater
- Ability to move objects up to 10 lbs
- Must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable
Benefits
Comp & perks- At least 22 days of paid time off annually, prorated in the year of hire
- Six weeks of paid parental leave at 100% of salary
- Comprehensive medical coverage with employer HSA contributions for High Deductible Health Plan participants
- Dental and vision coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Employer-paid short-term and long-term disability coverage, with optional additional long-term coverage
- Employer-paid basic life insurance, with optional supplemental coverage
- Voluntary hospital, accident, and critical illness coverage
- 401(k) plan with employer matching
- Optional Roth 401(k)
- Pension plan
- Adoption assistance
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Pet insurance
- Banking services benefits and financial planning assistance
- Paid sick and safe leave
- Wellness initiatives
- Flexible work arrangements
- Volunteer service and charitable partnership opportunities
- Career development programs and tools
- Performance-based incentives