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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan compliance, documentation review, and risk mitigation while providing exceptional customer service and support. Capable of analyzing data, following established procedures, and maintaining adherence to policies and regulations.
Highest-signal resume keywords
Loan ComplianceDocumentation ReviewRisk MitigationCustomer ServiceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan DocumentationBasic AccountingData AnalysisReport PreparationPolicy Adherence
Soft Skills
Communication SkillsOrganizational SkillsProblem-SolvingTeam CollaborationWillingness to Learn
Tools & Technologies
Computer Skills
Industry Keywords
SBA LoansConstruction AdvancesCollateral PerfectionFraud MitigationInternal Controls
About the role
Key responsibilities & impact- Prepare, review, and ensure accuracy and compliance for loans across the bank's lines of business
- Perform moderately complex post-approval documentation reviews for adherence to loan approval, policies, and procedures
- Monitor construction advances, collateral perfection, and insurance requirements
- Review business banking, SBA, and other bank-documented loans for accuracy and compliance
- Identify, report, escalate, and resolve exception items and potential risks
- Analyze information and make processing decisions based on established procedures and guidelines
- Prepare reports and furnish information to authorized internal and external persons
- Provide guidance to employees regarding relevant policies and procedures
- Support internal and external customers
- Cross-train on other team duties and provide coverage as required
- Maintain compliance with applicable laws, regulations, policies, procedures, and internal controls
- Focus on risk and fraud mitigation
- Uphold service level standards
- Assist with employee training and onboarding
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- Associate's Degree preferred
- Professional or customer service experience preferred
- Ability to follow procedures, interrogate data, and identify and communicate risks
- Basic organizational skills
- Good written and oral communication skills
- Strong reading and comprehension skills
- Basic computer skills
- Basic accounting skills preferred
- Ability to deliver high-quality work in a friendly and fast-paced environment
- Ability and willingness to learn new skills
- Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
Benefits
Comp & perks- Generous paid time off: at least 22 days annually, prorated in the year of hire
- Six weeks of paid parental leave at 100% of salary
- Comprehensive medical coverage with employer HSA contributions for High Deductible Health Plan participants
- Dental and vision coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Employer-paid short-term and long-term disability coverage, with optional additional long-term coverage
- Employer-paid basic life insurance, with optional supplemental coverage
- Voluntary hospital, accident, and critical illness coverage
- 401(k) with employer matching
- Optional Roth 401(k)
- Pension plan
- Adoption assistance
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Pet insurance
- Financial and banking services benefits and financial planning assistance
- Wellness initiatives and flexible work arrangements
- Career development programs and tools
- Community involvement, volunteer service, and charitable partnerships
- Performance-based incentives
- Part-time employee benefits including medical, dental, vision, voluntary benefits, parental leave, retirement plans, paid sick and safe leave, EAP, and financial and banking services benefits