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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and relationship management skills, with a focus on identifying customer needs and providing effective solutions. Proficient in handling teller transactions and administrative duties while adhering to security measures and maintaining accurate records.
Highest-signal resume keywords
Customer Service ExperienceSales SkillsProblem SolvingCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Teller TransactionsAdministrative DutiesRecord KeepingConsumer Deposit Account OpeningSales and Service Calls
Soft Skills
Interpersonal SkillsListening SkillsDecision-Making SkillsTeamworkAdaptability
Tools & Technologies
Computer Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
BankingCustomer RelationsCommunity Reinvestment ActReferral Management
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Process routine and non-routine teller transactions and related customer and account servicing duties accurately and efficiently
- Perform administrative duties, maintain records, prepare forms and reports, and balance the daily vault
- Engage in referral and relationship management according to established objectives and goals
- Support basic consumer deposit account opening
- Adhere to security measures and controls to minimize potential company losses
- Identify customer opportunities through interactive and consultative conversations
- Provide customer services and refer customers to appropriate business partners
- Conduct sales and service calls with existing and potential customers
- Prospect new sales leads and ensure existing customer needs are met
- Resolve customer issues and complaints while ensuring responsiveness and satisfaction
- Participate in community events supporting Community Reinvestment Act efforts
- Perform other assigned and required duties
Requirements
What you’ll need- High School Diploma or Equivalent
- Minimum one year experience in related banking positions or equivalent sales/customer service experience
- Excellent listening and communication skills
- Ability to approach, identify, and converse with customers to identify needs and opportunities
- Organizational, interpersonal, and customer relations skills, including problem solving and decision-making skills
- Ability to function in a fast-paced, ever-changing environment
- Ability to work well with people as a team
- Proficient computer skills
- Must be authorized to work for any employer in the U.S.
- Employment visa sponsorship is unavailable
Benefits
Comp & perks- Generous paid time off: at least 22 days annually, prorated in the year of hire
- Six weeks of paid parental leave at 100% of salary
- Comprehensive medical coverage, including employer HSA contributions for High Deductible Health Plan participants
- Dental and vision coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Employer-paid short-term and long-term disability coverage, with optional additional long-term coverage
- Employer-paid basic life insurance, with optional supplemental coverage
- Voluntary hospital, accident, and critical illness coverage
- 401(k) plan with employer matching
- Optional Roth 401(k)
- Pension plan
- Adoption assistance
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Pet insurance
- Financial and banking services benefits and financial planning assistance
- Wellness initiatives
- Flexible work arrangements
- Volunteer service and charitable partnerships
- Career development programs and tools
- Performance-based incentives