Senior Relationship Banker

NBT Bank

. Provide quality consultative customer service and ensure customer needs are met .

Posted 10/7/2026full-timeLords Valley • Pennsylvania • United StatesSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, sales, and lending processes, with a strong ability to identify customer needs and deliver tailored solutions. Proficient in compliance regulations and financial calculations, ensuring accurate processing of banking transactions and loan applications.

Highest-signal resume keywords

Customer ServiceSales ExperienceLending KnowledgeNMLS CertificationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking TransactionsLoan ProcessingCredit Report AnalysisDecision ProLoan-to-Value CalculationsDebt-to-Income CalculationsMathematical SkillsRecord MaintenanceVault BalancingBranch Audits

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsLeadership SkillsCustomer Relations

Tools & Technologies

Banking SoftwareCustomer Relationship Management Systems

Certifications & Qualifications

NMLS Certification

Industry Keywords

Consumer LendingBusiness LendingCommunity Reinvestment ActRegulatory ComplianceSales Opportunities

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide quality consultative customer service and ensure customer needs are met
Open and process new deposit accounts and consumer and business banking transactions accurately and efficiently
Educate, refer, and cross-sell appropriate products and services
Identify and refer sales opportunities to appropriate business partners or lines of business
Deliver solutions through interactive customer conversations and assess customer needs
Engage customers to identify referral and sales opportunities across business lines
Conduct relationship management activities aligned with corporate objectives and goals
Discuss consumer and small business lending, credit reports, and credit scores
Accept and process consumer and business loan applications and close loans within established guidelines and compliance regulations
Conduct sales and service calls to existing and potential customers
Resolve customer issues and complaints
Ensure branch coverage, deadline adherence, and efficient service
Process routine and non-routine teller transactions and account servicing duties
Maintain records and prepare forms and reports
Perform daily vault balancing and complete branch audits
Follow bank policies, procedures, code of conduct, security controls, and regulatory guidelines
Provide system overrides and branch oversight as required
Participate in community events supporting the Community Reinvestment Act
Provide guidance and training for other employees
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent
Minimum two years' experience in related banking positions preferred
Previous customer service, sales, consumer, and business lending experience preferred
Experience demonstrating leadership skills
Proficient reading, writing, communication and mathematical skills
Knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports
Ability to identify and analyze situations and/or information using certain criteria and resolve issues and problems
Ability to approach, identify, and have in-depth conversations with customers to identify needs and opportunities
Organizational, interpersonal, customer relations, problem solving, and decision-making skills
Ability to function in a fast-paced, ever-changing environment
Ability to work well with people as a team
Proficient computer skills
Requires the ability to obtain or have NMLS Certification under the terms of the S.A.F.E. Act of 2008
Ability to communicate effectively with internal and external customers
Ability to remain stationary 75% of the time or greater
Ability to move objects up to 10 lbs
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Benefits

Comp & perks

Generous paid time off: at least 22 days annually
Six weeks of paid parental leave at 100% of salary
Comprehensive medical coverage with employer HSA contributions for eligible HDHP participants
Dental and vision coverage
Flexible spending accounts for healthcare and dependent care
Employer-paid short-term and long-term disability coverage, with optional additional long-term coverage
Employer-paid basic life insurance, with optional supplemental coverage
Voluntary hospital, accident, and critical illness coverage
401(k) plan with employer matching
Optional Roth 401(k)
Pension plan
Adoption assistance
Tuition reimbursement
Employee Assistance Program (EAP)
Pet insurance
Financial and banking services benefits and financial planning assistance
Wellness initiatives
Flexible work arrangements
Career development programs and tools
Community volunteer service and charitable partnerships