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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and troubleshooting computer systems and hardware, with strong communication skills to effectively support users and collaborate on IT initiatives. Proficient in Windows environments and capable of managing user accounts and security.
Highest-signal resume keywords
A+ CertificationWindows Environment ProficiencyIT TroubleshootingUser Account ManagementBasic Project Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer System MaintenanceHardware RepairSoftware DocumentationUtilization Metrics AnalysisBusiness Recovery Support
Soft Skills
Strong Communication SkillsInterpersonal SkillsTeam CollaborationPositive AttitudeMultitasking Ability
Certifications & Qualifications
A+ Certification
Industry Keywords
IT ConceptsIT PracticesIT ProceduresUser Rights ManagementSystem Security
About the role
Key responsibilities & impact- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
- Document, maintain, upgrade, and replace hardware and software systems
- Support and maintain user account information, including rights, security, and system groups
- Participate in project initiatives and production support
- Analyze and trend utilization metrics of various systems
- Provide business recovery support relating to IT initiatives
- Perform administrative duties as assigned
- Communicate effectively with internal and/or external customers
Requirements
What you’ll need- Associate's degree or equivalent education and experience
- Minimum 3 years of experience in an IT-related field
- Strong communication and interpersonal skills
- Positive attitude and willingness to work in a team environment
- Strong PC skills in a Windows environment
- Familiarity with a variety of IT concepts, practices, and procedures
- Basic project management skills and ability to multitask
- May be required to work nights and/or weekends
- Valid driver's license
- Required to possess or obtain A+ certification within 12 months of employment
- Must be authorized to work for any employer in the United States
- Employer does not sponsor or assume sponsorship of employment visas
- Ability to communicate effectively with internal and/or external customers
- Ability to remain stationary 75% of the time or greater
- Ability to move objects up to 10 lbs
Benefits
Comp & perks- Generous paid time off: at least 22 days annually, prorated in the year of hire
- Six weeks of paid parental leave at 100% of salary
- Comprehensive medical coverage, including employer HSA contributions for High Deductible Health Plan participants
- Dental and vision coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Employer-paid short-term and long-term disability coverage, with optional additional long-term coverage
- Employer-paid basic life insurance, with optional supplemental coverage
- Voluntary hospital, accident, and critical illness coverage
- 401(k) plan with employer matching
- Optional Roth 401(k)
- Pension plan
- Adoption assistance
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Pet insurance
- Financial and banking services benefits and financial planning assistance
- Wellness initiatives
- Flexible work arrangements
- Community volunteer service and charitable partnerships
- Career development programs and tools
- Performance-based incentives
- Paid sick and safe leave for part-time employees
- Generous parental leave for part-time employees working 20+ hours/week