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Customer Engineer
NCR Atleos. Perform customer installations, maintenance, and service calls in a timely and effective manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing electromechanical systems, including ATMs and self-checkout systems, while effectively managing service calls and maintaining customer communication. Proficient in executing preventive maintenance and ensuring optimal system performance.
Highest-signal resume keywords
Electromechanical SystemsField Service ExperiencePreventive MaintenanceProblem-Solving SkillsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting MethodologiesRepair of Electromechanical EquipmentSystem OverhaulsService DocumentationTime Management
Soft Skills
Analytical SkillsCustomer InteractionIndependent Work
Tools & Technologies
Service Management Tools
Certifications & Qualifications
Technical Certifications in ElectronicsElectromechanical Systems Certifications
Industry Keywords
Customer InstallationsService Level AgreementsEquipment Lifecycle Activities
About the role
Key responsibilities & impact- Perform customer installations, maintenance, and service calls in a timely and effective manner
- Diagnose, troubleshoot, and repair electromechanical equipment, including ATMs and self-checkout systems
- Execute preventive maintenance, corrective repairs, and full system overhauls as required
- Dismantle legacy machines in the warehouse and test individual components for functionality and reuse
- Manage assigned territory efficiently, prioritizing tasks to meet service level agreements
- Maintain accurate service documentation and communicate effectively with customers and internal teams
- Respond to service calls and resolve technical issues
- Support equipment lifecycle activities to ensure optimal system performance and uptime
Requirements
What you’ll need- Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
- Solid understanding of electromechanical systems and structured troubleshooting methodologies
- Demonstrated problem-solving and analytical skills relevant to field service environments
- Strong communication skills with the ability to interact professionally with customers
- Ability to work independently, manage time effectively, and travel within an assigned territory
- Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment preferred
- Field service experience in a customer-facing technical role preferred
- Familiarity with preventive maintenance programs and service management tools preferred
- Additional technical certifications related to electronics or electromechanical systems preferred
- Offers of employment are conditional upon passage of screening criteria applicable to the job
Benefits
Comp & perks- Equal-opportunity employment policy
- Employment conditional upon passage of applicable screening criteria