NCR Atleos

Field Engineer

• Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
• Execute system resets, configuration checks, and minor component replacements
• Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
• Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
• Deliver, replace, and return spare or defective parts while documenting part usage
• Record time worked, tasks completed, and service outcomes in service management tools
• Follow documented service procedures, safety guidelines, and site-specific requirements
• Escalate unresolved or complex issues to higher-level technical support teams
• Provide basic status updates and participate in scheduled service coordination touchpoints

Field Service Technician II

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• May perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Technician

• Resolve customer problems and incidents through complete resolution in accordance with established SLAs
• Perform services on low-complexity products and solutions, with a focus on financial products and ATMs
• Perform minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems
• Perform first-line maintenance on ATMs and kiosks
• Assist with site preparation, including cabling, equipment installation, basic testing, and modular replacements
• Carry out scheduled preventive maintenance on products under your responsibility
• Diagnose technical failures and perform minor repairs and module-level replacements
• Store spare parts at home, receive and ship materials, and keep inventory up to date
• Respond directly to customer needs by resolving incidents or escalating them to the supervisor, territory manager, or Control Tower
• Build and maintain positive customer relationships, ensuring clear and effective communication at the local level
• Represent NCR Atleos professionally while upholding the company’s image and values
• Strictly follow all safety procedures, especially when working on ATMs and at financial institutions

Field Technician

Implementation Specialist

• Install, repair and maintain ATM hardware and related devices
• Produce and maintain equipment performance/activity reports and install modifications
• Provide multi-vendor maintenance
• Maintain day-to-day customer relationships and update customers on equipment modifications
• Escalate issues and diagnose problems based on assigned-call information and customer collaboration
• Own customer issues through resolution according to SLA agreements
• Process stock movement and callout details on the mobile app daily
• Communicate status updates through electronic call notes throughout the day
• Deal with customers and third-party service providers by phone and in person
• Travel within South Africa to service, install and repair ATMs and related devices
• Develop sales and lead-generation skills

Customer Engineer

• Install, repair, and maintain ATM hardware and related devices
• Produce and maintain equipment performance/activity reports and install modifications
• Provide multi-vendor maintenance
• Maintain day-to-day customer relationships, update customers on equipment modifications, and escalate issues
• Diagnose problems using assigned-call information and customer discussions to determine all site issues
• Own customer issues through resolution according to SLA agreements
• Process stock movement and callout details daily in the mobile app
• Communicate status updates through electronic call notes throughout the day
• Deal with customers and third-party service providers by telephone and in person
• Travel within South Africa to service, install, and repair ATMs and related devices
• Participate in the standby roster on weekends, public holidays, or weekend shifts when required
• Apply working knowledge of assigned product lines, policies, procedures, and basic diagnostic techniques
• Develop sales and lead-generation skills
• Troubleshoot advanced modules and follow conflict-resolution and escalation procedures

• Desarrollar actividades de análisis y resolución de incidencias y mantenimiento técnico de los equipos de los clientes.
• Instalar, certificar, implementar y mantener equipos en las instalaciones de los clientes.
• Confeccionar y reportar Informes de Actividad utilizando las herramientas de gestión establecidas por NCR ATLEOS.
• Contribuir al cumplimiento de los objetivos operativos establecidos por NCR ATLEOS.
• Proveer soporte de hardware y software.
• Atender y cerrar llamadas de clientes desde la asignación del trabajo hasta la reparación del incidente, cumpliendo las métricas establecidas.
• Responder a problemas y preguntas de clientes y escalar cuando sea necesario.
• Contribuir a la satisfacción del cliente.
• Colaborar con compañeros y otros grupos de gestión.
• Mantener un diálogo profesional con el cliente como representante de la marca NCR ATLEOS.
• Mantener la custodia, inventario y cuidado de los activos asignados, incluidos repuestos, software, documentación y propiedad intelectual.
• Ejecutar y cumplir los procesos establecidos para el correcto desempeño de la función.

• Instalar, certificar, implementar y mantener equipos en las instalaciones de clientes
• Analizar y resolver incidencias y realizar mantenimiento técnico de equipos de clientes
• Confeccionar y reportar Informes de Actividad mediante las herramientas de gestión establecidas
• Proveer soporte de hardware y software
• Atender y cerrar llamadas de clientes desde la asignación hasta la reparación del incidente
• Responder a problemas y preguntas de clientes y escalar cuando sea necesario
• Contribuir a la satisfacción del cliente y al cumplimiento de objetivos operativos
• Colaborar con compañeros y otros grupos de gestión
• Mantener un diálogo profesional con el cliente como representante de NCR ATLEOS
• Custodiar, inventariar y cuidar los activos asignados por NCR ATLEOS
• Ejecutar y cumplir los procesos establecidos para el correcto desempeño de la función

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform maintenance repairs and system overhauls
• Manage network faults and traffic, configuration, security, and remote system access
• Organize and triage customer issues and address problems proactively
• Communicate with customers in an open, helpful, and engaging manner to identify solutions
• Complete formal virtual and hands-on training
• Represent the NCR Atleos brand while supporting financial institutions and retailers

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs
• Comply with company policies, Code of Conduct, health and safety standards, accurate timekeeping, fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve hardware, software, networking, and system configuration issues
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in NCR Atleos virtual and hands-on training programs
• Comply with company policies, Code of Conduct, health and safety standards, timekeeping, fleet, and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

• Perform customer installations, maintenance, and service calls
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve hardware, software, networking, and system configuration issues
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues and address problems proactively
• Communicate with customers professionally and focus on resolution
• Participate in NCR Atleos virtual and hands-on training programs
• Comply with company policies, health and safety standards, accurate timekeeping, fleet, and safe-driving requirements
• Perform related duties consistent with qualifications and business needs
• Support adjacent service territories during standard shifts when operationally required
• Optionally support broader service coverage through overnight travel assignments