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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ATM hardware installation, repair, and maintenance, along with strong customer relationship management and troubleshooting skills. Proficient in diagnostic techniques and capable of handling customer issues effectively while adhering to SLA agreements.
Highest-signal resume keywords
ATM Hardware MaintenanceCustomer Relationship ManagementTroubleshooting Advanced ModulesNational Diploma in Electrical EngineeringComptia A+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ATM InstallationEquipment Performance ReportingMulti-Vendor MaintenanceProblem DiagnosisStock Movement ProcessingSales and Lead GenerationConflict Resolution ProceduresTechnical Experience in ATM FieldComputer LiteracyDiagnostic Techniques
Soft Skills
Communication SkillsSelf-DrivenCustomer-FocusedTeam PlayerDiscipline
Tools & Technologies
Mobile App for Callout DetailsElectronic Call Notes
Certifications & Qualifications
Grade 12 or NQF 4 EquivalentComptia A+ CertificationNCR-Specific Certification
Industry Keywords
ATM HardwareElectrical EngineeringSLA AgreementsStandby RosterTravel within South Africa
About the role
Key responsibilities & impact- Install, repair, and maintain ATM hardware and related devices
- Produce and maintain equipment performance/activity reports and install modifications
- Provide multi-vendor maintenance
- Maintain day-to-day customer relationships and update customers on equipment modifications
- Diagnose problems using assigned-call information and customer discussions
- Own customer issues through resolution according to SLA agreements
- Process stock movements and callout details daily in the mobile app
- Communicate status updates through electronic call notes throughout the day
- Deal with customers and third-party service providers telephonically and in person
- Travel within South Africa to service, install, and repair ATMs and related devices
- Troubleshoot advanced modules
- Apply product-line knowledge, policies, procedures, and diagnostic techniques
- Develop sales and lead-generation skills
- Follow conflict-resolution and escalation procedures
Requirements
What you’ll need- Grade 12 or NQF 4 Equivalent
- National Diploma in Electrical Engineering
- Comptia A+ Certification is advantageous
- Prior technical experience in the ATM/related field is essential: 3–5 years
- Computer literate
- Proficient in English
- Valid South African Driving License (Code B/8)
- Complete NCR-specific certification based on business/district needs and assigned areas
- Complete business/district-specific training as prescribed by manager
- Available for standby roster on weekends, public holidays, or weekend shift work when required
- Willingness and ability to travel within South Africa
- Communication skills
- Self-driven and disciplined
- Customer-focused and team player
Benefits
Comp & perks- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- Equal-opportunity employment policy
- Job-related compensation and advancement practices without regard to protected characteristics