Customer Engineer

NCR Atleos

. Install, maintain, and repair ATMs and related devices to ensure maximum uptime and SLA compliance .

Posted 11/9/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ATM installation, maintenance, and repair, ensuring compliance with service level agreements while maintaining effective customer relationships. Proficient in diagnostic techniques and escalation procedures, with a strong focus on timely issue resolution.

Highest-signal resume keywords

ATM MaintenanceCustomer Incident ManagementDiagnostic TechniquesCompTIA A+ CertificationNational Diploma in Electrical Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ATM InstallationTroubleshootingService ReportingStock Movement ProcessingMobile Application Proficiency

Soft Skills

Professional CommunicationConflict ResolutionCustomer Relationship Management

Certifications & Qualifications

CompTIA A+ CertificationNCR-Specific Technical Certifications

Industry Keywords

SLA ComplianceService Call DiagnosticsLead Generation ActivitiesNQF Level 4South African Driver's License

About the role

Key responsibilities & impact

Install, maintain, and repair ATMs and related devices to ensure maximum uptime and SLA compliance
Perform on-site diagnostics and troubleshooting based on service call information and direct customer engagement
Provide multi-vendor maintenance and support across assigned product lines
Own customer incidents end-to-end, escalating issues as required and ensuring timely resolution
Maintain daily electronic service notes, status updates, and accurate reporting via mobile applications
Process daily stock movements and record callout details in line with operational requirements
Maintain effective day-to-day customer relationships and provide updates on equipment status and modifications
Communicate professionally with customers and third-party service providers telephonically and in person
Travel within South Africa to perform installations, servicing, and repairs
Participate in standby, weekend, public holiday, or shift work rosters as required
Complete NCR-specific certifications and business/district-required training as prescribed by management
Apply company policies, procedures, diagnostic techniques, conflict resolution, and escalation processes

Requirements

What you’ll need

Grade 12 or NQF Level 4 equivalent
National Diploma in Electrical Engineering, Information Technology or any related field
+2 years of Experience in the ATMs Maintaining or any related field
Computer literate with the ability to use mobile applications and service systems
Proficient in English (written and verbal)
Valid South African driver’s license (Code B/8)
CompTIA A+ Certification preferred
NCR-specific technical certifications preferred
Experience applying structured diagnostic and escalation procedures preferred
Exposure to sales support or lead generation activities within a service environment preferred
Offers of employment are conditional upon passage of screening criteria applicable to the job