Customer Engineer

NCR Atleos

. Install, maintain, and repair equipment within an assigned territory/region .

Posted 11/11/2026full-timePakistanJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in maintaining and repairing financial and ATM equipment, with strong problem-solving abilities and a commitment to customer relationship management. Capable of performing preventive maintenance and managing service delivery assets effectively.

Highest-signal resume keywords

PC Hardware MaintenanceFinancial Equipment RepairCustomer Relationship ManagementA+ CertificationCCNA

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Equipment InstallationPreventive MaintenanceComponent ReplacementCable InstallationTroubleshootingModular SwapsWindows Operating SystemsNetwork MaintenancePOS Systems SupportElectrical Aptitude

Soft Skills

Problem-SolvingInterpersonal SkillsTeamworkAdaptabilityCustomer Service

Tools & Technologies

Microsoft OfficePDA SupportService-Delivery ToolsInventory Management SoftwareAutomated Reporting Systems

Certifications & Qualifications

A+ CertificationCCNAITE or Polytechnic in Electronics and Communications Engineering

Industry Keywords

ATM EquipmentFinancial InstitutionsRetail EPOSTechnical SupportService Level Agreements

About the role

Key responsibilities & impact

Install, maintain, and repair equipment within an assigned territory/region
Own customer problems or incidents through resolution while meeting SLAs
Perform minor repairs and component replacements on Tier 1 financial and ATM equipment, PCs, workstations, peripherals, printers, POS systems, kiosks, and proof encoders
Assist with site preparation, including cable installation, equipment staging, and basic equipment testing
Perform modular swaps and unit replacements
Resolve customer concerns directly or escalate them appropriately
Build customer relationships and represent NCR professionally
Perform preventive maintenance, diagnose problems, and replace module-level components
Follow security procedures when working with ATMs and financial institutions
Manage service-delivery assets, tools, software, vehicles, documentation, and inventory
Report service calls, activities, and expenses accurately and promptly
Maintain customer asset information and billing data
Respond to daily dispatches or schedules based on automated reports
Work with Call Center staff through PDA support to recover machines
Collaborate with Security Escort Officers when required
Achieve productivity targets

Requirements

What you’ll need

High School Diploma or equivalent
Up to one year of related experience
Proficiency in Microsoft Office applications and experience working with Windows operating systems
Experience in PC hardware maintenance and support
Strong problem-solving skills and ability to work independently, learn new skills quickly, perform under pressure, meet deadlines, and deliver high-quality work
Excellent interpersonal and customer relationship management skills
Strong mechanical and electrical aptitude
Experience maintaining computer hardware, routers, networks, switches, and hubs
High level of personal integrity and commitment to teamwork and collaboration
Ability to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support
Ability to travel and carry/lift tool kits, parts, or equipment up to 50 lbs
Ability to bend, squat, walk, stand, or sit for extended periods
Ability to work rotating shifts when needed
Retail EPOS maintenance or installation experience preferred; strong desktop hardware experience may be considered
BE, B-Tech, BSCS or Associate Diploma preferred
CCNA preferred
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Offers of employment are conditional upon passage of applicable screening criteria

Benefits

Comp & perks

Three weeks of job-related training provided within the dedicated NCR Facility