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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ATM hardware installation, repair, and maintenance, along with strong customer relationship management and troubleshooting skills. Proficient in conflict resolution and capable of managing service issues according to SLA agreements.
Highest-signal resume keywords
ATM Hardware InstallationCustomer Relationship ManagementTroubleshooting Advanced ModulesCompTIA A+ CertificationNational Diploma in Electrical Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ATM MaintenanceEquipment Performance ReportingDiagnostic TechniquesStock Movement ProcessingSales and Lead-Generation Skills
Soft Skills
Customer FocusedSelf-DrivenTeam PlayerConflict ResolutionCommunication Skills
Tools & Technologies
Mobile App for Callout DetailsElectronic Call Notes
Certifications & Qualifications
CompTIA A+ CertificationNCR-Specific Certification
Industry Keywords
ATMMulti-Vendor MaintenanceSLA AgreementsTechnical ExperienceSouth African Driving License
About the role
Key responsibilities & impact- Install, repair and maintain ATM hardware and related devices
- Produce and maintain equipment performance/activity reports and install modifications
- Provide multi-vendor maintenance
- Maintain day-to-day customer relationships, update customers on equipment modifications and escalate issues
- Diagnose problems using assigned call information and customer discussions to determine all site issues
- Own customer issues through resolution according to SLA agreements
- Process stock movements and callout details daily in the mobile app
- Communicate status updates through electronic call notes throughout the day
- Deal with customers and third-party service providers telephonically and in person
- Travel within South Africa to service, install and repair ATMs and related devices
- Apply working knowledge of assigned product lines, policies, procedures and basic diagnostic techniques
- Develop sales and lead-generation skills
- Troubleshoot advanced modules and use conflict-resolution and escalation procedures
- Complete NCR-specific certification and business/district-specific training as prescribed
Requirements
What you’ll need- Grade 12 or NQF 4 Equivalent
- National Diploma in Electrical Engineering
- Prior technical experience in the ATM/related field is essential: 3–5 years
- Computer Literate
- Proficient in English
- Valid South African Driving License (Code B/8)
- CompTIA A+ Certification is advantageous
- Self-driven and disciplined
- Customer focused and team player
Benefits
Comp & perks- Stand-by roster availability on weekends, public holidays or weekend shift work, when required
- Screening criteria applicable to the job
- Equal-opportunity employment