Customer Engineer

NCR Atleos

. Install, repair and maintain ATM hardware and related devices .

Posted 9/29/2026full-timeEast London • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ATM hardware installation, repair, and maintenance, along with strong customer relationship management and conflict resolution skills. Proficient in troubleshooting and diagnostic techniques, ensuring compliance with SLA agreements.

Highest-signal resume keywords

ATM Hardware InstallationCustomer Relationship ManagementTroubleshooting Advanced ModulesCompTIA A+ CertificationNational Diploma in Electrical Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Experience in ATM FieldDiagnostic TechniquesEquipment Performance ReportingStock Movement ProcessingLead-Generation Skills

Soft Skills

Conflict ResolutionCustomer CommunicationCollaboration

Tools & Technologies

Mobile App for Callout Details

Certifications & Qualifications

CompTIA A+ Certification

Industry Keywords

Grade 12 or NQF 4 EquivalentValid South African Driving LicenseMulti-Vendor MaintenanceSLA AgreementsPolicies and Procedures

About the role

Key responsibilities & impact

Install, repair and maintain ATM hardware and related devices
Produce and maintain equipment performance/activity reports and install modifications
Provide multi-vendor maintenance
Maintain day-to-day customer relationships and update customers on equipment modifications
Escalate issues and diagnose problems based on assigned-call information and customer collaboration
Own customer issues through resolution according to SLA agreements
Process stock movement and callout details on the mobile app daily
Communicate status updates through electronic call notes throughout the day
Deal with customers and third-party service providers by phone and in person
Travel within South Africa to service, install and repair ATMs and related devices
Develop sales and lead-generation skills

Requirements

What you’ll need

Grade 12 or NQF 4 Equivalent
National Diploma in Electrical Engineering
CompTIA A+ Certification is advantageous
Prior technical experience in the ATM/related field is essential: 3–5 years
Computer literate
Proficient in English
Valid South African Driving License (Code B/8)
Working knowledge of assigned product line(s)
Knowledge of policies, procedures and basic diagnostic techniques
Troubleshooting advanced modules
Conflict resolution and escalation procedures

Benefits

Comp & perks

Stand-by roster availability on weekends, public holidays or weekend shift work, when required
NCR-specific certification based on business/district needs and assigned areas
Business/district-specific training as prescribed by manager