Customer Engineer

NCR Atleos

. Install, repair, and maintain ATM hardware and related devices .

Posted 9/29/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ATM hardware installation, repair, and maintenance, along with strong customer relationship management and troubleshooting skills. Proficient in diagnostic techniques and capable of handling customer issues effectively while adhering to SLA agreements.

Highest-signal resume keywords

ATM Hardware MaintenanceCustomer Relationship ManagementTroubleshooting SkillsNational Diploma in Electrical EngineeringCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ATM InstallationEquipment Performance ReportingMulti-Vendor MaintenanceDiagnostic TechniquesStock Movement ProcessingSales SkillsLead GenerationConflict ResolutionTechnical Experience in ATM FieldComputer Literacy

Soft Skills

Communication SkillsSelf-DrivenDisciplinedCustomer FocusedTeam Player

Tools & Technologies

Mobile App for Callout DetailsElectronic Call Notes

Certifications & Qualifications

Grade 12 or NQF 4 EquivalentValid South African Driving License (Code B/8)NCR-Specific Certification

Industry Keywords

ATMElectrical EngineeringTechnical ExperienceSLA AgreementsStandby Roster

About the role

Key responsibilities & impact

Install, repair, and maintain ATM hardware and related devices
Produce and maintain equipment performance/activity reports and install modifications
Provide multi-vendor maintenance
Maintain day-to-day customer relationships, update customers on equipment modifications, and escalate issues
Diagnose problems using assigned-call information and customer discussions to determine all site issues
Own customer issues through resolution according to SLA agreements
Process stock movement and callout details daily in the mobile app
Communicate status updates through electronic call notes throughout the day
Deal with customers and third-party service providers by telephone and in person
Travel within South Africa to service, install, and repair ATMs and related devices
Participate in the standby roster on weekends, public holidays, or weekend shifts when required
Apply working knowledge of assigned product lines, policies, procedures, and basic diagnostic techniques
Develop sales and lead-generation skills
Troubleshoot advanced modules and follow conflict-resolution and escalation procedures

Requirements

What you’ll need

Grade 12 or NQF 4 Equivalent
National Diploma in Electrical Engineering
Prior technical experience in the ATM/related field is essential: 3–5 years
Computer literate
Proficient in English
Valid South African Driving License (Code B/8)
CompTIA A+ Certification is advantageous
Communication skills
Self-driven and disciplined
Customer focused and team player
Complete NCR-specific certification based on business/district needs and assigned areas
Complete business/district-specific training as prescribed by manager

Benefits

Comp & perks

Equal-opportunity employment policy
Employment conditional upon passage of applicable screening criteria