Customer Engineer

NCR Atleos

. Install, maintain, and repair customer equipment to support continuous operations and satisfaction .

Posted 11/12/2026full-timeRabigh • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical expertise in maintaining and repairing financial products, ATMs, and retail point-of-sale systems while ensuring high levels of customer satisfaction. Possesses strong problem-solving abilities and interpersonal skills to effectively manage customer relationships and service performance.

Highest-signal resume keywords

Technical Education In ElectronicsA+ CertificationRetail Point-Of-Sale Maintenance ExperiencePC Hardware Support ExperienceStrong Mechanical And Electrical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceDiagnosticsComponent ReplacementsCable InstallationMinor TestingModule-Level Component ReplacementsService Low-Complexity Financial ProductsATMs MaintenanceKiosks MaintenanceDesktop Hardware Experience

Soft Skills

Excellent Interpersonal SkillsCustomer Relationship SkillsAbility To Work With Minimal SupervisionProblem-Solving SkillsCommitment To Teamwork

Tools & Technologies

Microsoft OfficeWindows Operating SystemsDesktopsServersPeripheralsRoutersNetworksSwitchesHubsRetail Point-Of-Sale Systems

Certifications & Qualifications

A+ Certification

Industry Keywords

Financial InstitutionsService-Level RequirementsCustomer SatisfactionSecurity ProceduresSpare-Parts InventoryService Calls ReportingProductivity MeasuresOn-Call CoverageTechnical Service ExperienceEquipment Staging

About the role

Key responsibilities & impact

Install, maintain, and repair customer equipment to support continuous operations and satisfaction
Own customer problems and incidents through resolution or appropriate escalation in line with service-level requirements
Service low-complexity financial and ATM products, including minor repairs and module-level component replacements
Support PCs, workstations, peripherals, printers, retail point-of-sale systems, ATMs, kiosks, and proof encoders
Perform second-line maintenance on ATMs and kiosks
Assist with site preparation, cable installation, equipment staging, minor testing, modular swaps, and unit replacements
Respond to customer concerns by resolving issues or escalating them appropriately
Build effective customer relationships and maintain communication with customer contacts
Represent NCR Atleos professionally at customer sites
Perform preventative maintenance, diagnostics, repairs, and component replacements
Follow security procedures when working on ATMs or within financial institutions
Safeguard company assets, including tools, software, vehicles, documentation, and intellectual property
Maintain spare-parts inventory and accurate parts records
Report service calls, activities, expenses, and customer asset information accurately and promptly
Capture information supporting invoicing and billing
Manage daily assignments through dispatching or automated scheduling reports
Coordinate with call-center personnel and security escorts when required
Meet assigned productivity and service-performance measures

Requirements

What you’ll need

Technical education in Electronics, Communications Engineering, Computer Engineering, Electrical Engineering, or a related discipline
0 to 1 year of related technical service experience
Retail point-of-sale maintenance or installation experience; strong desktop hardware experience may be considered
Experience maintaining and supporting PC hardware
A+ certification
Working knowledge of Microsoft Office and Windows operating systems
Hands-on experience with desktops, servers, peripherals, routers, networks, switches, and hubs
Strong mechanical and electrical aptitude
Excellent interpersonal and customer relationship skills
Ability to work with minimal supervision, solve problems, learn quickly, perform under pressure, meet deadlines, and deliver high-quality work
High personal integrity and commitment to teamwork and cooperation
Ability to work flexible schedules, including nights, weekends, overtime, rotating shifts, and on-call coverage
Ability to travel for extended periods when required and lift or carry tools and parts of varying weights
Ability to bend, squat, walk, stand, or sit for prolonged periods as required

Benefits

Comp & perks

Full-time employment
Employment contingent upon passing applicable screening criteria