Field Service Technician

NCR Atleos

. Resolve customer problems and incidents through full resolution in accordance with established SLAs .

Posted 10/5/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and maintenance, particularly with ATMs and financial products, while ensuring compliance with safety procedures and maintaining positive customer relationships.

Highest-signal resume keywords

IT Support ExperiencePC Hardware MaintenanceWindows Operating Systems KnowledgeCFT RegistrationCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportMinor RepairsComponent ReplacementsPreventive MaintenanceDiagnostic Skills

Soft Skills

Problem-Solving SkillsInterpersonal CommunicationProactive ApproachAbility to Work IndependentlyAbility to Work Under Pressure

Tools & Technologies

Basic Maintenance ToolsMicrosoft OfficeATMsPOS Systems

Certifications & Qualifications

CFT RegistrationValid Driver's License

Industry Keywords

Financial ProductsTelecommunicationsCustomer RelationshipsSafety ProceduresInventory Management

About the role

Key responsibilities & impact

Resolve customer problems and incidents through full resolution in accordance with established SLAs
Perform services on low-complexity products and solutions, with a focus on financial products and ATMs
Carry out minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems
Perform first-line maintenance on ATMs and kiosks
Assist with site preparation, including cabling, equipment installation, basic testing, and modular replacements
Carry out scheduled preventive maintenance on products under your responsibility
Diagnose technical failures and perform minor repairs and module-level replacements
Store parts at home, receive and ship materials, and keep inventory up to date
Build and maintain positive customer relationships, ensuring clear and effective communication at the local level
Represent NCR Atleos professionally while upholding the company’s image and values
Strictly follow all safety procedures, especially when working on ATMs and at financial institutions
Escalate incidents to the supervisor, territory manager, or Control Tower when necessary

Requirements

What you’ll need

Previous experience in IT, including PC hardware maintenance and technical support, or experience working with ATMs or in telecommunications
Knowledge of Windows operating systems
Experience with basic maintenance tools and Microsoft Office
Reside in the state of Paraíba
Registration with the CFT (Brazilian Federal Council of Technicians)
Valid driver’s license, Category B or higher
Proof of COVID-19 vaccination (two doses)
Willingness to travel within the state of Paraíba
Availability to work shifts assigned by management, including weekends and night shifts
Proactive and dynamic approach
Responsibility and ability to work independently
Ability to work under pressure and meet deadlines
Strong problem-solving skills
Good interpersonal communication and customer-service orientation

Benefits

Comp & perks

Equal employment opportunity
Training, advancement, and compensation based on job-related qualifications, skills, and performance
Opportunity to work for a company recognized on Newsweek’s 2025 list of the World’s 100 Most Loved Workplaces®