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Field Service Technician I – Entry Level
NCR Atleos. Represent NCR Atleos as the first line of response at customer locations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving skills and basic electrical and mechanical aptitude while effectively managing time and maintaining customer satisfaction. Capable of performing maintenance and repairs on ATMs, following safety procedures, and accurately reporting work details.
Highest-signal resume keywords
Basic Electrical AptitudeProblem-Solving SkillsNCR Atleos TrainingValid Driver's LicenseAbility to Lift 50 lbs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Mechanical AptitudeATM MaintenanceError Log DiagnosisParts Inventory ManagementOn-the-Job Training Application
Soft Skills
Clear CommunicationTime ManagementPersonal IntegrityAbility to Work Under Pressure
Tools & Technologies
Service AppAndroid Cell Phone
Certifications & Qualifications
NCR Atleos Certification
Industry Keywords
ATMCustomer SatisfactionSafety ProceduresTransportation RequirementsInsurance Coverage
Tech Stack
Tools & technologiesAndroid
About the role
Key responsibilities & impact- Represent NCR Atleos as the first line of response at customer locations
- Problem-solve at a basic module level (FRU)
- Organize and plan work time effectively and escalate issues appropriately
- Apply on-the-job training to resolve task-related problems in straightforward situations
- Communicate clearly through the service app to maintain customer satisfaction
- Follow safety and security procedures when working on ATMs
- Complete NCR Atleos training and certifications
- Diagnose ATM problems using error logs and information from the service app
- Perform minor maintenance and repairs on indoor and outdoor ATMs
- Report work updates, details, and call closure information accurately and promptly
- Maintain parts inventory and related records
- Report hours worked and miles driven daily
Requirements
What you’ll need- Must reside in the specified geographic area
- High School Diploma or equivalent
- Must be authorized to work in the US
- Valid driver’s license and driving record meeting company requirements
- Reliable transportation for work purposes
- Familiarity with and ability to operate an Android cell phone
- Ability to travel for several hours during the workday, including in inclement weather
- Ability to carry and lift tools, parts, and equipment weighing up to 50 lbs. without assistance
- Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects
- Proof and maintenance of required minimum insurance coverage: Bodily Injury Liability of $100,000 per person and $300,000 per accident; Property Damage Liability of $100,000 per accident
- Ability to work flexible schedules including nights, weekends, overtime, and/or flex shifts
- Ability to work outdoors during all seasons with potential exposure to the elements
- High level of personal integrity and ability to work with minimal supervision
- Basic electrical and mechanical aptitude, skillset, and knowledge
- Good problem-solving skills and ability to learn new skills quickly and work under pressure
- Associate degree preferred
- Previous experience with NCR or similar equipment preferred
Benefits
Comp & perks- Additional compensation of $6.00 per activity completed
- Comprehensive hands-on, in-the-field training
- Career growth opportunities
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k