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Field Service Technician II
NCR Atleos. Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in first-line troubleshooting, preventive maintenance, and basic corrective maintenance for mechanical, electrical, or IT systems. Capable of executing service procedures, managing spare parts, and providing frontline field support while adhering to safety guidelines.
Highest-signal resume keywords
Field Service ExperiencePreventive MaintenanceTroubleshooting SkillsTechnical SupportService Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
First-Line TroubleshootingPreventive MaintenanceBasic Corrective MaintenanceMechanical Systems KnowledgeElectrical Systems KnowledgeIT Systems KnowledgeSoftware UpgradesHardware UpgradesNetworking SupportSpare Parts Management
Soft Skills
Ability to Follow ProceduresCommunication SkillsTime Management
Tools & Technologies
Service Ticketing SystemsWork Order SystemsPreventive Maintenance Systems
Certifications & Qualifications
Valid Driver’s LicenseBackground Check ClearanceSafety Training Certifications
Industry Keywords
Field-Based Equipment SupportTechnical Support RolesMaintenance RolesElectronics TrainingMechanics TrainingIT TrainingEngineering Training
About the role
Key responsibilities & impact- Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
- Execute system resets, configuration checks, and minor component replacements
- Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
- Conduct scheduled preventive maintenance, including inspections, cleaning, and basic adjustments
- Deliver, replace, and return spare or defective parts while ensuring accurate part usage and documentation
- Record time worked, tasks completed, and service outcomes in designated service management tools
- Follow documented service procedures, safety guidelines, and site-specific requirements
- Escalate unresolved or complex issues to higher-level technical support teams
- Provide basic status updates and participate in service coordination touchpoints when scheduled
- Provide frontline field support to ensure reliable operation of deployed equipment and systems
- Perform first and second line maintenance, installations, software and hardware upgrades, networking support, preventive maintenance, and spare parts management
Requirements
What you’ll need- High school diploma or equivalent
- Local candidate to specific geographic area
- Authorized to work in the US
- At least 19 years of age
- 1+ years of experience in field service, technical support, or maintenance roles (professional, contract, or academic experience applicable)
- Basic working knowledge of mechanical, electrical, or IT systems relevant to the supported environment
- Ability to follow written procedures, safety requirements, and work instructions
- Ability to accurately track and report time worked in an hourly environment
- Valid driver’s license with an acceptable driving record and ability to travel to field sites
- Ability to complete background checks, safety training, and required certifications, as applicable
- Preferred: Technical or vocational training in electronics, mechanics, IT, engineering, or related fields
- Preferred: Enrollment in or completion of a technical, engineering, or trade school program
- Preferred: Prior experience supporting field-based equipment or distributed technology environments
- Preferred: Familiarity with service ticketing, work order, or preventive maintenance systems
Benefits
Comp & perks- Flexible, part-time work
- Paid training
- Hands-on experience
- Full-time employee benefits include medical insurance, dental insurance, life insurance, vision insurance, short/long term disability, paid vacation, and 401k