Field Technician

NCR Atleos

. Resolve customer problems and incidents through complete resolution in accordance with established SLAs .

Posted 9/29/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, particularly in PC hardware maintenance and ATM servicing, while maintaining strong customer relationships and effective communication. Proficient in performing technical repairs and preventive maintenance on financial products and equipment.

Highest-signal resume keywords

PC Hardware MaintenanceATM ServicingWindows Operating SystemsTechnical SupportProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportPC Hardware MaintenanceATM ServicingMinor RepairsPreventive MaintenanceCablingEquipment InstallationModule-Level ReplacementsBasic TestingInventory Management

Soft Skills

Interpersonal CommunicationCustomer-Focused ApproachProactive AttitudeAbility to Work Under PressureDynamic Approach

Tools & Technologies

Basic Maintenance ToolsMicrosoft Office

Certifications & Qualifications

Registration with the CFTValid Driver’s License, Category B or HigherProof of COVID-19 Vaccination

Industry Keywords

Financial ProductsATMsLevel I EquipmentPOS SystemsSafety Procedures

About the role

Key responsibilities & impact

Resolve customer problems and incidents through complete resolution in accordance with established SLAs
Perform services on low-complexity products and solutions, with a focus on financial products and ATMs
Perform minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems
Perform first-line maintenance on ATMs and kiosks
Assist with site preparation, including cabling, equipment installation, basic testing, and modular replacements
Carry out scheduled preventive maintenance on products under your responsibility
Diagnose technical failures and perform minor repairs and module-level replacements
Store spare parts at home, receive and ship materials, and keep inventory up to date
Respond directly to customer needs by resolving incidents or escalating them to the supervisor, territory manager, or Control Tower
Build and maintain positive customer relationships, ensuring clear and effective communication at the local level
Represent NCR Atleos professionally while upholding the company’s image and values
Strictly follow all safety procedures, especially when working on ATMs and at financial institutions

Requirements

What you’ll need

Previous experience in IT, including PC hardware maintenance and technical support; ATM servicing; or telecommunications
Knowledge of Windows operating systems
Experience using basic maintenance tools and Microsoft Office
Reside in the state of Mato Grosso do Sul
Registration with the CFT (Federal Council of Industrial Technicians)
Valid driver’s license, Category B or higher
Proof of COVID-19 vaccination (two doses)
Availability to travel within the state of Mato Grosso do Sul
Availability to work shifts scheduled by management, including weekends and overnight hours
Proactive and dynamic approach
Responsible and able to work independently
Ability to work under pressure and meet deadlines
Strong problem-solving skills
Good interpersonal communication and customer-focused approach

Benefits

Comp & perks

Equal employment opportunity
Training, promotion, and compensation based on job-related qualifications, skills, and performance
Opportunity to work virtually/remotely, depending on the position’s location