Metropolitan Field Technician I

NCR Atleos

. Install, maintain, and repair equipment within the assigned territory/region .

Posted 10/5/2026full-timeRemote • BrazilSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in equipment installation, maintenance, and repair, particularly for financial products and ATMs. Proficient in PC hardware maintenance and support, with strong problem-solving abilities and effective communication skills.

Highest-signal resume keywords

PC Hardware MaintenanceATM MaintenanceA+ ITE CertificationMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationMinor RepairsComponent ReplacementPreventive MaintenanceCable InstallationModule Level DiagnosisParts Inventory ManagementCustomer Asset Data CaptureService Call ManagementTechnical High School Diploma

Soft Skills

Strong Problem-Solving SkillsAbility to Work Under PressureEffective CommunicationAbility to Learn QuicklyAbility to Work with Minimal Supervision

Tools & Technologies

Windows Operating SystemsPDA for Machine RecoveryFront-End POS SystemsPrintersKiosks

Certifications & Qualifications

A+ ITE CertificationRegistration with the CFTValid Driver’s License, Category B or Higher

Industry Keywords

Financial ProductsATMsPreventive MaintenanceCustomer ServiceSafety Procedures

About the role

Key responsibilities & impact

Install, maintain, and repair equipment within the assigned territory/region
Resolve or escalate customer concerns and issues to the supervisor, territory manager, or Control Tower
Resolve customer problems and incidents through satisfactory completion or in accordance with agreed service levels
Perform work on low-complexity products and services, particularly financial products and ATMs
Perform minor repairs and replace components in PCs, workstations, peripherals, printers, and front-end POS systems
Perform first-line maintenance on ATMs and kiosks
Assist with site preparation, including cable installation, equipment setup, and minor testing
Perform modular exchanges and unit replacements as needed
Build working relationships with customers and local account communication channels
Positively represent NCR Atleos
Perform scheduled preventive maintenance on assigned products
Diagnose issues, perform minor repairs, and replace components at the module level
Follow safety procedures when working with ATMs and/or financial institutions
Manage NCR assets used to provide customer services
Maintain parts inventory and records
Produce accurate and timely reports of calls, activities, and expenses
Capture customer asset information and data required for billing or invoicing
Handle dispatched service calls daily or establish a daily schedule based on automated reports
Ensure team productivity targets are met
Work with the Call Center team via PDA for machine recovery
Work with the Security Escort Officer

Requirements

What you’ll need

Technical high school diploma
Registration with the CFT (Federal Council of Industrial Technicians)
Valid driver’s license, Category B or higher
Proof of COVID-19 vaccination (2 doses)
0–1 years of relevant experience
Ability to work with Microsoft Office
Experience with Windows operating systems
Experience in PC hardware maintenance and support
A+ ITE certification or a degree/diploma in Electronics and Communications Engineering from a polytechnic institution
Ability to work effectively with minimal supervision
Strong problem-solving skills
Ability to learn new skills quickly
Ability to work under pressure
Willingness to travel for extended periods
Ability to carry and lift a tool/parts kit weighing 1–50 lb
Ability to bend/squat and walk, stand, or sit for extended periods
Availability to work rotating shifts as required

Benefits

Comp & perks

Equal employment opportunity regardless of characteristics protected by law
May use a telephone, personal vehicle, and/or public transportation to provide services, with expenses tracked and reported
NCR Atleos provides or assigns the tools, software, vehicles, and documentation required to provide services