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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in transaction reconciliation, exception handling, and ATM operations, with a strong ability to analyze discrepancies and coordinate resolutions. Proficient in maintaining accurate records and ensuring compliance with banking processes.
Highest-signal resume keywords
Transaction ReconciliationATM OperationsDispute ManagementC3R and EJ KnowledgeAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ReconciliationException HandlingData AnalysisC3RElectronic Journal (EJ)General Ledger (GL)SwitchSuspense ReconciliationSundry ReconciliationCash Investigation
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationTime ManagementProblem-Solving
Tools & Technologies
Microsoft ExcelCore Banking System (CBS)
Industry Keywords
Banking OperationsATM Dispute ManagementTransaction DiscrepanciesCIT CoordinationFailed ATM Transactions
About the role
Key responsibilities & impact- Perform daily verification of failed ATM transactions
- Investigate transaction discrepancies and ensure timely resolution of identified exceptions
- Check and validate excess cash through C3R and Electronic Journal (EJ) counters
- Identify discrepancies between transaction records and reported cash positions
- Follow up with the CIT team/vendor when excess cash is not reported
- Obtain reasons, confirmation, and acceptance for identified excess cases and track them through closure
- Review CCTV footage for suspected or disputed transaction cases requiring visual verification
- Maintain appropriate records and evidence according to applicable process requirements
- Reconcile Core Banking System (CBS), C3R closing balances, and Switch records
- Investigate mismatches and coordinate timely resolution of reconciliation differences
- Monitor and resolve General Ledger (GL) related differences
- Investigate, document, and close open reconciliation items within defined timelines
- Review and work on suspense and sundry files
- Follow up on outstanding entries and ensure timely closure of pending items with supporting documentation
Requirements
What you’ll need- Bachelor’s degree in any discipline from a recognized university
- 3–5 years of relevant experience, preferably in banking operations, ATM operations, transaction reconciliation, or dispute management
- Working knowledge of transaction reconciliation and exception handling
- Ability to analyze transaction-level discrepancies and follow cases through to closure
- Previous experience in ATM dispute management, reconciliation, or banking operations preferred
- Practical knowledge of C3R, EJ, Switch, GL, suspense, and sundry reconciliation preferred
- Experience coordinating with CIT agencies/vendors for cash-related discrepancies preferred
- Understanding of failed ATM transactions, excess cash investigation, and transaction dispute processes preferred
- Good working knowledge of Microsoft Excel, including reconciliation and data analysis
- Strong analytical and problem-solving skills with attention to detail
- Good written and verbal communication skills
- Ability to manage multiple cases and meet TATs
- Offers of employment are conditional upon passage of screening criteria applicable to the job