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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payments platform administration, including Postilion and transaction processing systems, while ensuring compliance with PCI and ISO standards. Proficient in SQL for operational reporting and troubleshooting, with strong organizational and communication skills to support team collaboration and training.
Highest-signal resume keywords
Postilion ExperiencePayments Technical SupportSQL Query WritingDisaster Recovery TestingPCI Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payments Platform AdministrationATM/POS Transaction ProcessingLevel 2-3 Technical SupportSQL Stored ProceduresInfrastructure ManagementAdvanced TroubleshootingDisaster Recovery PlanningOperational ReportingPayments Framework MaintenanceCompliance Regulations
Soft Skills
Strong Planning SkillsStrong Analytical SkillsInterpersonal SkillsCommunication SkillsDocumentation Skills
Industry Keywords
EFT ProcessingISO ComplianceCustomer SupportTechnical TrainingOn-Call Support
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support, maintain, and administer payments platforms
- Plan, implement, and manage infrastructure and application changes while preventing customer impacts
- Perform advanced troubleshooting of customer- and internally reported system questions and incidents
- Document processes, procedures, and environments and review technical specifications
- Prepare operational records and reports using stored procedures and ad-hoc SQL queries
- Manage and perform essential functions for system backup and restore testing
- Manage and perform periodic recovery testing of Disaster Recovery and Business Continuation plans
- Support UAT and development processes as required
- Support PCI and other ISO compliances within environments
- Onboard, train, and coach new or more junior team members
- Work as part of a team
Requirements
What you’ll need- 3-7 years of experience
- Must have Postilion experience
- Experience supporting ATM- or POS-driving platforms or transaction (EFT) processing switches
- Minimum of 3-5 years of experience in Level 2-3 payments technical support and implementation
- Experience with payments framework maintenance and operations
- Experience with databases, writing SQL queries, and using stored procedures
- Experience with crypto, security, and compliance regulations applicable to transaction processing
- Post-secondary education OR relevant, proven experience
- IT-related degree OR relevant, proven experience
- Relevant technical training and/or direct work experience
- Strong planning and organizational skills
- Strong analytical skills
- Strong interpersonal, communication, and documentation skills
- Ability to participate in a 24x7 on-call support rotation
Benefits
Comp & perks- 24x7 on-call support rotation
- Screening criteria applicable to the job as a condition of employment