Professional Services Technical Consultant V

NCR Atleos

. Evaluate, install, unit test, troubleshoot and support software solutions based on business and operational requirements .

Posted 10/7/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software evaluation, installation, and troubleshooting, with a strong focus on client satisfaction and technical project leadership. Proficient in managing multi-vendor platforms and ensuring quality through rigorous testing and problem resolution.

Highest-signal resume keywords

Software EvaluationTechnical Project LeadershipWindows Operating System SupportNetwork Protocol TroubleshootingATM or Kiosk Self-Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software InstallationUnit TestingFunctional AnalysisQuality AssuranceSystem Failure DiagnosisConfiguration ManagementHot Fix CreationIntegration TestingClient/Server Application ArchitecturePerformance Analysis

Soft Skills

Client Satisfaction CommitmentPublic SpeakingGroup Presentation LeadershipAdaptability to ChangeProblem-Solving

Tools & Technologies

Microsoft Windows 10Microsoft Windows 7TCP/IPInternet Information ServicesRemote Access Technologies

Certifications & Qualifications

Bachelor’s Degree in Computer SciencesEquivalent Accreditation in Information Systems

Industry Keywords

ATM IndustryKiosk Self-ServiceMulti-Vendor PlatformsSoftware DistributionMaintenance Operations

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Evaluate, install, unit test, troubleshoot and support software solutions based on business and operational requirements
Specialize periodically in multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance operations and message formats
Analyze, install, configure and troubleshoot software
Perform functional analysis of requirements and determine implementation effort in customer environments
Configure base software in customer environments
Conduct unit tests, track problems and implement changes according to test plans and functional requirements
Diagnose, isolate and remedy system failures caused by software code errors
Establish acceptance criteria and quality goals
Provide estimates, goals, standards, constraints and dependencies for statements of work and software development plans
Perform QA in end-to-end testing and lead analysis and resolution of software issues
Prepare software for customer or network distribution
Ensure installability through software distribution, bare-metal installation and local updates
Support field organization during lab installations, certifications and training
Lead analysis and resolve software issues during customer acceptance testing
Support and resolve production issues forwarded by Level 3 Support, including creating hot fixes and executing integration tests before QA delivery
Anticipate internal and external client needs and maintain commitment to client satisfaction
Work with multiple demands, shifting priorities, ambiguity and rapid change; some shift work may be required

Requirements

What you’ll need

Experience working in the ATM or kiosk self-service industry
Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline
Technical project leadership experience organizing project resources
Experience working with Microsoft operating system technology, specifically Windows 10 and Windows 7
Experience installing and supporting hardware devices and drivers, installing and configuring Windows applications, troubleshooting network protocols and services including TCP/IP, Internet Information Services, and remote access, or understanding client/server application architectures
Experience creating and leading group presentations, hosting web seminars and public speaking
Offers of employment are conditional upon passage of screening criteria applicable to the job

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k