Senior Customer Engineer – Maui

NCR Atleos

. Respond promptly and effectively to customer installation, maintenance, and service calls .

Posted 11/9/2026full-timeMaui • Hawaii • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and supporting electromechanical equipment, including ATMs and self-checkout systems, while effectively managing network and hardware maintenance. Proficient in diagnosing and resolving technical issues, ensuring customer satisfaction through prompt service delivery.

Highest-signal resume keywords

Field Service ExperienceElectromechanical Equipment SupportNetwork ManagementA+ CertificationCompTIA Network+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystems ArchitectureDatabase Management SystemsNetwork/System ManagementMaintenance RepairsModular SwapsFull Unit ReplacementsDiagnostic SkillsElectronic SkillsFine Motor Skills

Soft Skills

Customer ServiceProblem SolvingCommunicationAttention to DetailProactive Identification of Risks

Tools & Technologies

Microsoft Office SuiteWindows Operating SystemsImaging SoftwareLarge ServersMainframe Systems

Certifications & Qualifications

A+ CertificationCompTIA CertificationNetwork+ Certification

Industry Keywords

Electromechanical EquipmentATMsSelf-Checkout SystemsService CallsMaintenanceInstallationMulti-Vendor MaintenanceSoftware SupportRemote System AccessInvoicing

About the role

Key responsibilities & impact

Respond promptly and effectively to customer installation, maintenance, and service calls
Service and support electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
Apply advanced technical skills to support peripherals, large system printers, plotters, enterprise-level servers, communication equipment, networks, and item-processing sorters
Perform maintenance repairs and system overhauls, including modular swaps and full unit replacements
Diagnose and resolve issues related to network faults, traffic, configuration, security, and remote system access
Capture customer and service information required to support accurate invoicing
Log all customer calls, service activity, and expenses incurred during service delivery
Proactively identify preventative actions, escalate risks as needed, and represent NCR Atleos professionally in the field

Requirements

What you’ll need

High School Diploma or GED
Minimum 3+ years of relevant field service or technical support experience
Knowledge of systems architecture, database management systems, and network/system management
Familiarity with large servers, mainframe systems, and imaging software
A+ Certification, CompTIA, Network+ certification, or equivalent technical training
Strong PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
Working knowledge of Microsoft Office Suite and Windows operating systems
Authorized to work in the United States
Valid driver’s license with a driving record that meets NCR Atleos fleet requirements
Local candidate within the assigned geographic territory (no relocation assistance provided)
Ability to perform essential job functions with or without reasonable accommodation
Ability to drive for several hours per day
Ability to work rotating and weekend shifts
Ability to lift and carry tools, parts, and equipment up to 50 lbs.
Ability to perform bending, squatting, walking, standing, sitting, reaching, and repetitive hand use requiring fine motor skills

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k