Technical Consultant II

NCR Atleos

. Provide post-go-live support for NCR software solutions, ensuring system stability, performance, and customer satisfaction .

Posted 9/15/2026full-timeKarachi • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, technical consulting, and customer relationship management, with a strong focus on translating business requirements into effective software solutions. Proficient in SQL and Microsoft Server products, with a commitment to enhancing customer experience through continuous improvement initiatives.

Highest-signal resume keywords

Troubleshooting SkillsCustomer-Facing ExperienceSQL ExperienceTechnical ConsultingBusiness Requirements Gathering

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnical SupportSoftware ConfigurationRoot Cause AnalysisSolution TestingSystem EnhancementsPerformance MonitoringDocumentationCustomer Requirements TranslationConfiguration Optimization

Soft Skills

Customer Service OrientationRelationship ManagementEffective CommunicationProblem-SolvingMulti-Priority Management

Tools & Technologies

NCR Software SolutionsMicrosoft Server Products

Industry Keywords

ATM IndustryBanking IndustryTechnical ConsultingSoftware SupportImplementation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide post-go-live support for NCR software solutions, ensuring system stability, performance, and customer satisfaction
Troubleshoot and resolve application, configuration, and technical issues
Work directly with customers to understand business requirements and translate them into software configurations and solutions
Configure, customize, and optimize NCR products and solutions
Act as a trusted advisor and primary technical point of contact for assigned customers
Conduct root cause analysis and recommend corrective and preventive actions
Collaborate with internal development, product, support, and project teams
Document customer requirements, solution designs, configurations, and support activities
Support software upgrades, patches, releases, and system enhancements
Assist in solution testing, validation, and deployment
Deliver technical guidance, product knowledge, and best-practice recommendations
Monitor solution performance and identify opportunities for improvement
Maintain communication with customers and internal stakeholders throughout issue resolution and project activities
Participate in customer meetings, workshops, and training sessions
Support continuous improvement initiatives enhancing customer experience and service delivery

Requirements

What you’ll need

Bachelor's degree in Information Technology (IT), Computer Science (CS), Software Engineering (SE), or a related field
6 to 7 years of customer-facing experience in technical consulting, software support, implementation, or a related field
Strong troubleshooting and problem-solving skills
Experience gathering business requirements and translating them into technical solutions
Ability to communicate effectively with both technical and non-technical stakeholders
Strong customer service orientation and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel approximately 15% to 25% as required
SQL experience (preferred)
Microsoft Server Product Knowledge (preferred)
Previous experience within ATM/banking industry is a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NCR Atleos Website LinkedIn All Job Openings 10,000+ employees Founded 2021 🏦 Banking 💳 Fintech 🏢 Enterprise Banking
Fintech
Enterprise NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors. Technical Consultant II 🔥 2 hours ago 🏢 Karachi – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💼 Consultant 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide post-go-live support for NCR software solutions, ensuring system stability, performance, and customer satisfaction
Troubleshoot and resolve application, configuration, and technical issues
Work directly with customers to understand business requirements and translate them into software configurations and solutions
Configure, customize, and optimize NCR products and solutions
Act as a trusted advisor and primary technical point of contact for assigned customers
Conduct root cause analysis and recommend corrective and preventive actions
Collaborate with internal development, product, support, and project teams
Document customer requirements, solution designs, configurations, and support activities
Support software upgrades, patches, releases, and system enhancements
Assist in solution testing, validation, and deployment
Deliver technical guidance, product knowledge, and best-practice recommendations
Monitor solution performance and identify opportunities for improvement
Maintain communication with customers and internal stakeholders throughout issue resolution and project activities
Participate in customer meetings, workshops, and training sessions
Support continuous improvement initiatives enhancing customer experience and service delivery 🎯 Requirements
Bachelor's degree in Information Technology (IT), Computer Science (CS), Software Engineering (SE), or a related field
6 to 7 years of customer-facing experience in technical consulting, software support, implementation, or a related field
Strong troubleshooting and problem-solving skills
Experience gathering business requirements and translating them into technical solutions
Ability to communicate effectively with both technical and non-technical stakeholders
Strong customer service orientation and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel approximately 15% to 25% as required
SQL experience (preferred)
Microsoft Server Product Knowledge (preferred)
Previous experience within ATM/banking industry is a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Consultant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs