Territory Manager II

NCR Atleos

. Directly supervise 45+ employees, including a TOS with direct reports .

Posted 10/20/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing a team of over 45 employees, focusing on performance improvement, coaching, and mentoring. Proficient in expense control, customer service management, and conducting root-cause analysis to resolve escalations effectively.

Highest-signal resume keywords

Team LeadershipPerformance ManagementCustomer Service ManagementRoot-Cause AnalysisExpense Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPerformance ReviewsRoot-Cause AnalysisExpense TrackingHiring Activities

Soft Skills

CoachingMentoringConflict ResolutionCommunicationRelationship Building

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Service DeliveryMaintenance AgreementsSLAsTechnical ServicesSupport Services

About the role

Key responsibilities & impact

Directly supervise 45+ employees, including a TOS with direct reports
Manage all district activities to ensure delivery of on-site support services
Control expenses and assets
Respond to customer opportunities, issues, and complaints in a timely manner
Mentor the TOS and all direct and indirect reports
Develop relationships with internal customers and advise on service delivery, maintenance agreements, and SLAs
Perform root-cause analysis and preventive measures for repeat escalations
Resolve escalations related to resource problems, including disciplinary and soft-skills issues
Conduct hiring activities and monitor performance-improvement issues
Provide coaching and counseling to team members
Track expenses, overtime, employee-related costs, and physical assets
Set objectives and conduct quarterly/annual performance reviews
Manage vacation and training schedules
Conduct regular individual and team meetings

Requirements

What you’ll need

High school diploma or GED (Bachelor’s degree preferred; equivalent experience or combination of education and experience considered on an exception basis)
Five to eight years of work experience in hardware and/or software support
Previous experience as a group, team, or project leader, or in a supervisory/leadership capacity in technical services or support preferred
Local residence and living within the assigned service area
Valid driver's license
Authorization to work in the U.S.
Ability and willingness to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen
Ability to lift and carry tools and parts weighing up to 50 lbs.
Willingness to undertake prolonged travel as needed

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k