Territory Manager II

NCR Atleos

. Directly supervise 45+ employees, including a TM1, responding to customer opportunities, issues, and complaints in a timely manner.

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing a team of over 45 employees, focusing on performance improvement, coaching, and mentoring. Proficient in managing service delivery, customer relationships, and operational expenses while ensuring compliance with service level agreements.

Highest-signal resume keywords

Team LeadershipPerformance ManagementCustomer ServiceRoot-Cause AnalysisHiring and Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware SupportSoftware SupportPerformance ReviewsExpense TrackingRoot-Cause Analysis

Soft Skills

CoachingMentoringProblem-SolvingCommunication

Tools & Technologies

Test EquipmentService Parts

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Service Level AgreementsMaintenance AgreementsTechnical ServicesEscalation Management

About the role

Key responsibilities & impact

Directly supervise 45+ employees, including a TM1, responding to customer opportunities, issues, and complaints in a timely manner.
Provide leadership and supervisory responsibility for mentoring the TM1 and all direct/indirect reports.
Develop relationships with internal customers and advise them about service and service delivery, including maintenance agreements and SLAs.
Perform root-cause analysis and preventive measures for repeat escalation situations.
Help solve escalations caused by resource problems, including disciplinary and soft-skills issues.
Conduct hiring activities and monitor performance improvement issues.
Provide coaching and counseling to team members.
Track expenses, finance, overtime, employee-related costs, tools, test equipment, vehicles, and service parts.
Set objectives, execute quarterly/annual performance reviews, and manage vacation and training schedules.
Conduct regular individual and team meetings with planners and coordinators.
Manage all district activities to ensure delivery of on-site support services while controlling expenses and assets.

Requirements

What you’ll need

High school diploma or GED (though a Bachelor’s degree is preferred; equivalent experience or combination of education and experience will be considered on an exception basis.)
Five to eight years of work experience in hardware and/or software support.
Previous experience as a group, team, or project leader, or other supervisory/leadership capacity in technical services or support is preferred.
Local residence and living within your assigned service area
Valid driver's license
Authorization to work in the U.S.
Willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.
Ability to lift and carry tools and parts weighing up to 50 lbs.
Willingness to undertake prolonged travel as needed.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k