Field Service Engineer

NCR Corporation

. Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment .

Posted 9/24/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and repairing NCR Voyix equipment and point-of-sale systems while ensuring high customer satisfaction and adherence to service level agreements. Possesses strong problem-solving abilities and a high mechanical/electrical aptitude to support various hardware and software components.

Highest-signal resume keywords

NCR Voyix Equipment MaintenancePoint-Of-Sale Systems SupportPC Hardware MaintenanceCustomer Relationship ManagementClean Driving License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceModular SwapsCable InstallationBasic Computer SkillsWindows OS NavigationMicrosoft Office Suite FamiliarityNetwork MaintenanceHardware SupportMechanical/Electrical Aptitude

Soft Skills

Problem-Solving SkillsInterpersonal SkillsAbility To Work Under PressureFlexibilityIntegrity

Tools & Technologies

Self-Service CheckoutsHandheld TerminalsServersBack-Office EquipmentPeripherals

Industry Keywords

Customer SatisfactionService Level AgreementsKPI AchievementAsset ManagementParts Inventory

About the role

Key responsibilities & impact

Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment
Support point-of-sale systems, self-service checkouts, servers, back-office equipment, handheld terminals, and peripherals
Install new equipment and upgrade existing equipment according to Statements of Work
Assist with site preparation, including cable installation, equipment staging, and testing
Perform modular swaps, unit replacements, and preventative maintenance
Own customer problems and incidents through resolution or appropriate escalation under SLAs
Respond to customer concerns and coordinate with associates, team members, territory managers, and the Control Tower
Build customer relationships and local communication channels
Maintain assigned assets, parts inventories, and parts records
Report service calls, activities, expenses, customer asset data, and billing information accurately and promptly
Manage daily dispatches or schedules to meet SLAs
Participate in shift patterns, including weekend, evening, and occasional night work
Support 24x7 customer coverage and deployment projects when required
Achieve established KPIs for customer satisfaction, quality, cost awareness, and safe operations

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC hardware maintenance and support
Experience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs
Good problem-solving skills
Ability to work with minimal supervision
Ability to learn new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high-quality work
Excellent interpersonal and customer relationship skills
High mechanical/electrical aptitude
High personal integrity
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call work
Ability to work at height using ladders, MEWPs, and handheld power tools, subject to required training and certification
Ability to travel extensively and carry/lift parts weighing up to 50 lbs. or 25 kg

Benefits

Comp & perks

Additional allowance may be payable for night shifts, as per country guidelines
Use of employer-provided or assigned tools, software, vehicles, documentation, and intellectual property for customer service delivery