Field Service Engineer

NCR Corporation

. Install, maintain, diagnose, repair, and replace components on NCR Voyix customer equipment .

Posted 9/24/2026full-timeSaarbruecken • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and repairing NCR Voyix customer equipment, including point-of-sale systems and peripherals. Possesses strong problem-solving abilities and excellent interpersonal skills to build customer relationships and ensure satisfaction.

Highest-signal resume keywords

PC Hardware MaintenancePoint-Of-Sale Systems SupportMechanical/Electrical AptitudeCustomer Relationship ManagementBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceModular SwapsUnit ReplacementsCable InstallationEquipment TestingParts Inventory ManagementService Level Agreement ComplianceWindows OS NavigationNetwork Maintenance

Soft Skills

Problem-Solving SkillsInterpersonal SkillsAbility To Work Under PressureFlexibilityAbility To Learn Quickly

Tools & Technologies

Microsoft Office SuiteHandheld TerminalsSelf-Service CheckoutsServersDesktopsRoutersSwitchesHubs

Certifications & Qualifications

Clean Driving LicenseTraining For Working At HeightCertification For Using Handheld Power Tools

Industry Keywords

Customer EquipmentService AssetsKPI ManagementDispatch ResponseSite Preparation

About the role

Key responsibilities & impact

Install, maintain, diagnose, repair, and replace components on NCR Voyix customer equipment
Support point-of-sale systems, self-service checkouts, servers, back-office equipment, handheld terminals, and peripherals
Install new equipment and upgrade existing equipment according to Statements of Work
Assist with site preparation, cable installation, equipment staging, and equipment testing
Perform modular swaps, unit replacements, and preventative maintenance
Own customer problems through resolution or escalate them to the appropriate associate, team member, territory manager, or Control Tower
Build customer relationships and develop local communication channels
Represent NCR Voyix positively with customers
Manage assigned service assets and maintain parts inventory and records
Report calls, activities, expenses, customer asset information, and invoicing/billing data accurately and promptly
Respond to daily dispatches or schedule work to meet Service Level Agreements
Participate in assigned shift patterns, including weekend, evening, and occasional night work
Meet established KPIs for customer satisfaction, quality, cost awareness, and safe operations

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC hardware maintenance and support
Experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs
High level of mechanical/electrical aptitude
Good problem-solving skills
Ability to work with minimal supervision
Ability to learn new skills quickly
Ability to work under pressure and meet deadlines
Excellent interpersonal/customer relationship skills
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call duties
Willingness and ability to travel, carry and lift parts up to 50 lbs. / 25 kg
Required training and certification may be necessary for working at height and using handheld power tools

Benefits

Comp & perks

Additional allowance may be payable for night shifts where 24 x 7 customer support is needed, as per country guidelines
Employer-provided/assigned tools, software, vehicles, documentation, and intellectual property for customer service delivery