Field Service Engineer

NCR Corporation

. Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment, including Point of Sale, self-service checkout, servers, back-office equipment, handheld terminals, and peripherals .

Posted 9/24/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and repairing NCR Voyix equipment, including Point of Sale systems and peripherals, while ensuring compliance with SLAs and maintaining customer satisfaction. Possesses strong mechanical and electrical aptitude, along with effective problem-solving and interpersonal skills to build customer relationships.

Highest-signal resume keywords

NCR Voyix Equipment MaintenancePC Hardware MaintenanceCustomer Relationship ManagementMechanical/Electrical AptitudeBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Point of Sale InstallationSelf-Service Checkout MaintenanceServer SupportPreventative MaintenanceCable InstallationModular SwapsUnit ReplacementsParts Inventory ManagementWindows OS NavigationNetwork Maintenance

Soft Skills

Problem-Solving SkillsInterpersonal SkillsAbility to Work Under PressureFlexibilityIntegrity

Tools & Technologies

Handheld TerminalsBack-Office EquipmentAutomated Reporting ToolsDocumentation SoftwarePower Tools

Certifications & Qualifications

Clean Driving LicenseRequired Training for Working at Height

Industry Keywords

Customer SatisfactionService Level AgreementsKey Performance IndicatorsEquipment StagingCall Dispatching

About the role

Key responsibilities & impact

Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment, including Point of Sale, self-service checkout, servers, back-office equipment, handheld terminals, and peripherals
Install new equipment and upgrade existing equipment according to Statements of Work
Assist with site preparation, including cable installation, equipment staging, and testing
Perform modular swaps, unit replacements, and periodic preventative maintenance
Own customer problems and incidents through resolution or appropriate escalation in compliance with SLAs
Respond to customer concerns and escalate issues to associates, team members, territory managers, or the Control Tower
Build customer relationships and develop local communication channels
Represent NCR Voyix positively to customers
Manage company assets used to deliver services, including tools, software, vehicles, documentation, and intellectual property
Maintain parts inventory and records
Accurately report calls, activities, expenses, customer asset information, and billing data
Dispatch daily on a call-by-call basis or schedule work using automated reports to meet SLAs
Travel within and potentially outside the assigned territory to support projects, colleagues, and demand peaks
Participate in operating-area shift patterns, including weekend, evening, and occasional night work
Work toward established KPIs for customer satisfaction, quality, cost awareness, and safe operations

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic Computer skills including Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
Good problem-solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills
High level of mechanical/electrical aptitude
Experience maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs
High level of personal integrity
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls
Ability to carry and lift parts weighing up to 50 lbs. or 25 kg
Required training and certification may be necessary to work at height and use handheld power tools

Benefits

Comp & perks

Additional allowance may be payable for night shifts where 24 x 7 customer support is needed, as per country guidelines