Field Service Engineer

NCR Corporation

. Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment within an assigned territory .

Posted 9/24/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and repairing NCR Voyix equipment and associated peripherals while ensuring high customer satisfaction and adherence to service level agreements. Proficient in PC hardware maintenance and capable of building strong customer relationships through effective communication.

Highest-signal resume keywords

NCR Voyix Equipment MaintenancePC Hardware SupportCustomer Relationship ManagementProblem-Solving SkillsClean Driving License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceCable InstallationUnit ReplacementWindows OS NavigationMicrosoft Office SuiteNetwork MaintenanceRouter ConfigurationHardware DiagnosisParts Inventory Management

Soft Skills

Interpersonal SkillsAbility to Work Under PressureFlexibilityQuick LearningMinimal Supervision

Tools & Technologies

Self-Service Checkout SystemsPoint of Sale SystemsHandheld TerminalsBack-Office EquipmentPeripherals

Certifications & Qualifications

Training for Working at HeightCertification for Handheld Power Tools

Industry Keywords

Service Level AgreementsKey Performance IndicatorsCustomer SatisfactionEquipment StagingModular Swaps

About the role

Key responsibilities & impact

Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment within an assigned territory
Support Point of Sale, self-service checkout, servers, back-office equipment, handheld terminals, and associated peripherals
Install new equipment and upgrade existing equipment according to Statements of Work
Assist with site preparation, including cable installation, equipment staging, and equipment testing
Perform modular swaps, unit replacements, and preventative maintenance
Own customer problems and incidents through resolution or escalation in accordance with SLAs
Respond to customer concerns and escalate issues to appropriate associates, team members, territory managers, or the Control Tower
Build local customer relationships and communication channels
Maintain assigned company assets and an appropriate parts inventory with accurate records
Report calls, activities, expenses, customer asset information, and billing data accurately and promptly
Schedule and complete service calls to meet SLA requirements
Participate in assigned shift patterns, including weekend, evening, and occasional night work
Meet established KPIs while maintaining customer satisfaction, quality, cost awareness, and safe operations

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC hardware maintenance and support
Experience maintaining computer hardware, including desktops, servers, peripherals, routers, networks, switches, and hubs
Good problem-solving skills
Ability to work with minimal supervision
Ability to learn new skills quickly
Ability to work under pressure and meet deadlines while producing high-quality work
Excellent interpersonal and customer relationship skills
High mechanical/electrical aptitude
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call work
Ability to complete required training and certification for working at height and using handheld power tools, where required
Ability to travel for prolonged periods and lift/carry parts up to 50 lbs. or 25 kg

Benefits

Comp & perks

Additional allowance may be payable for night shifts where 24 x 7 customer support is needed, as per country guidelines
Clean driving license required for work duties
Company-provided/assigned tools, software, vehicles, documentation, and intellectual property for service delivery