Field Service Engineer

NCR Corporation

. Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment .

Posted 9/24/2026full-timeRegensburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and repairing NCR Voyix equipment and associated peripherals while ensuring high levels of customer satisfaction and adherence to service level agreements. Possesses strong mechanical and electrical aptitude, along with the ability to manage customer relationships and maintain accurate records.

Highest-signal resume keywords

NCR Voyix Equipment MaintenancePC Hardware SupportCustomer Relationship ManagementMechanical/Electrical AptitudeClean Driving License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceCable InstallationWindows OS NavigationMicrosoft Office Suite FamiliarityRouter MaintenanceNetwork SupportUnit ReplacementModular SwapsParts Inventory Management

Soft Skills

Problem-Solving SkillsInterpersonal SkillsAbility to Work Under PressureTeamwork and Cooperative EffortHigh Level of Personal Integrity

Certifications & Qualifications

Training and Certification for Working at HeightCertification for Using Handheld Power Tools

Industry Keywords

Point of Sale SupportSelf-Service CheckoutCustomer Satisfaction KPIsService Level AgreementsShift Patterns

About the role

Key responsibilities & impact

Install, maintain, diagnose, repair, and replace components on NCR Voyix equipment
Support Point of Sale, self-service checkout, servers, back-office equipment, handheld terminals, and associated peripherals
Install new equipment and upgrade existing equipment according to Statements of Work
Assist with site preparation, including cable installation, equipment staging, and equipment testing
Perform modular swaps, unit replacements, and preventative maintenance
Own customer problems and incidents through resolution or appropriate escalation under SLAs
Respond to customer concerns and escalate issues to the appropriate associate, team member, territory manager, or Control Tower
Build customer relationships and local communication channels
Represent NCR Voyix positively with customers
Manage assigned company assets and maintain appropriate parts inventory and records
Report service calls, activity, expenses, customer asset information, and billing data accurately and promptly
Manage daily dispatches or schedules to meet SLAs
Travel within and potentially outside the assigned territory to support projects, colleagues, and demand peaks
Carry and lift parts weighing up to 50 lbs. or 25 kg, with prolonged bending, walking, standing, or sitting as required
Participate in shift patterns, including weekends, evenings, occasional night work, and 24 x 7 customer support
Achieve established KPIs for customer satisfaction, quality, cost awareness, and safe operations

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC hardware maintenance and support
Experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs
Good problem-solving skills
Ability to work with minimal supervision
Ability to learn new skills quickly
Ability to work under pressure and meet deadlines while producing high-quality work
Excellent interpersonal and customer relationship skills
High level of mechanical/electrical aptitude
High level of personal integrity
Ability to support and promote teamwork and cooperative effort
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call work
Ability to complete required training and certification for working at height and/or using handheld power tools

Benefits

Comp & perks

Additional allowance may be payable for night shifts where 24 x 7 customer support is needed, as per country guidelines
Use of employer-provided or assigned tools, software, vehicles, documentation, and intellectual property for service delivery