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Field Service Technician
NCR Corporation. Perform customer installation, maintenance, and service calls promptly and effectively .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer installation, maintenance, and service of electromechanical equipment, with strong problem-solving and communication skills to effectively address customer needs and ensure satisfaction.
Highest-signal resume keywords
Customer InstallationElectromechanical Equipment ServiceA+ CertificationCompTIA CertificationPreventive Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MaintenanceRepairPreventive MaintenanceBasic Electronic SkillsPC SkillsAbility to Lift 75 lbs.Ability to Lift 150 lbs. with AssistanceOperating Small-Scale Scissor LiftsFamiliarity with Imaging SoftwareOne or More Years of Related Experience
Soft Skills
CommunicationProblem-SolvingOrganizational Skills
Tools & Technologies
Self-Checkout SystemsLarge ServersMainframe Computers
Certifications & Qualifications
A+ CertificationCompTIA CertificationN+ Certification
Industry Keywords
Customer ServiceService CallsMaintenance and RepairPreventive MaintenanceTechnical Support
About the role
Key responsibilities & impact- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment such as self-checkout systems within an assigned territory
- Perform maintenance, repair, preventive maintenance, and system overhauls
- Act as a first-line response to customers
- Communicate with customers to identify and provide the right solution
- Organize and triage customer issues and proactively handle potential problems
- Complete formal training to provide customers with needed support
Requirements
What you’ll need- Local candidate to a specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Valid driver’s license and driving record satisfying NCRV fleet requirements
- PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
- Ability to perform essential job functions with or without reasonable accommodation
- Prolonged travel with driving for several hours per day
- Rotating and weekend shifts
- Flexible shift work, including morning, afternoon, and evening start times, with some holidays
- Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance and up to 150 lbs. with assistance
- Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects
- Willingness to be trained on and operate small-scale scissor lifts
- Familiarity with large servers, mainframe computers, and imaging software (preferred)
- A+ Certification, CompTIA, or N+ Certification (preferred)
- One or more years of related experience (preferred)
Benefits
Comp & perks- Overtime available at time and a half
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Company provided use only vehicle
- Medical insurance available immediately
- Formal training provided through NCR Voyix
- Virtual and hands-on classroom training
- Dedicated teachers, mentors, and coaches