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Field Service Technician
NCR Corporation. Perform customer installation, maintenance, and service calls promptly and effectively .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing electromechanical equipment and networking devices while providing exceptional customer support. Capable of performing maintenance, repairs, and preventive maintenance with a focus on effective communication and problem-solving.
Highest-signal resume keywords
Electromechanical Equipment ServiceNetworking Equipment MaintenanceCustomer Installation and SupportBasic Electronic SkillsValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MaintenanceRepairPreventive MaintenanceSystem OverhaulsPC SkillsBasic Electronic SkillsHardware FamiliarityOperating System FamiliarityScissor Lift OperationProblem-Solving
Soft Skills
Effective CommunicationCustomer EngagementOrganizational SkillsProactive Problem HandlingFlexibility
Tools & Technologies
Self-Checkout SystemsAccess PointsSwitches
Industry Keywords
Customer ServiceField ServiceTechnical SupportPreventive MaintenanceElectromechanical Systems
About the role
Key responsibilities & impact- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment such as self-checkout systems within an assigned territory
- Perform maintenance, repair, preventive maintenance, and system overhauls
- Act as a first-line response to customers
- Communicate in an open, helpful, and engaging manner to find the right solution
- Organize and triage customer issues and handle problems proactively
- Service or replace networking equipment such as access points or switches
- Work with service operations teachers, mentors, and coaches across territories
Requirements
What you’ll need- Local candidate to specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Have a valid driver’s license and driving record that satisfies NCR fleet requirements
- PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- Ability to perform essential functions of the job with or without a reasonable accommodation
- Prolonged travel with driving several hours per day
- Rotating and weekend shifts
- Flexible shift work, including morning, afternoon, and evening start times with some holidays
- Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
- Willing to be trained on and operate small scale scissor lifts in retail environments
- Offers of employment are conditional upon passage of screening criteria applicable to the job
Benefits
Comp & perks- Overtime available at time and a half
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Company provided business use only vehicle
- Medical insurance available immediately
- Formal training provided through NCR Voyix
- Virtual and hands on classroom training
- Dedicated teachers, mentors, and coaches