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Field Service Technician
NCR Corporation. Perform customer installation, maintenance, and service calls promptly and effectively .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, maintenance, and service of electromechanical equipment, with strong communication skills to effectively engage with customers. Capable of performing physical tasks and operating specialized equipment while adhering to safety and operational standards.
Highest-signal resume keywords
Electromechanical Equipment ServiceCustomer CommunicationA+ CertificationCompTIA CertificationN+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceRepairsPreventive MaintenanceSystem OverhaulsBasic Electronic SkillsPC SkillsFamiliarity with HardwareOperating SystemsAbility to Lift Heavy Equipment
Soft Skills
Customer EngagementProblem ResolutionOrganizational SkillsFlexibilityTeam Collaboration
Tools & Technologies
Self-Checkout SystemsSmall-Scale Scissor LiftsImaging SoftwareLarge ServersMainframe Computers
Certifications & Qualifications
A+ CertificationCompTIA CertificationN+ Certification
Industry Keywords
Service OperationsCustomer InstallationMaintenance CallsPreventive Maintenance WorkEmployment Screening Criteria
About the role
Key responsibilities & impact- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment such as self-checkout systems within an assigned territory
- Perform maintenance, repairs, preventive-maintenance work, and system overhauls
- Act as a first-line response to customers
- Communicate with customers in an open, helpful, and engaging manner
- Organize and triage customer issues
- Resolve or address problems before they start
- Complete formal virtual and hands-on training
- Work with service operations teachers, mentors, and coaches across territories
Requirements
What you’ll need- Local candidate to specific geographic area
- Authorized to work in the US
- At least 18 years of age
- Valid driver’s license and driving record satisfying NCR fleet requirements
- PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
- Ability to perform essential job functions with or without reasonable accommodation
- Prolonged travel with driving several hours per day
- Ability to work rotating and weekend shifts
- Flexible shift work, including morning, afternoon, and evening start times and some holidays
- Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance and up to 150 lbs. with assistance
- Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects
- Willingness to be trained on and operate small-scale scissor lifts
- Familiarity with large servers, mainframe computers, and imaging software (preferred)
- A+ Certification, CompTIA, or N+ Certification (preferred)
- One or more years of related experience (preferred)
- Successful passage of applicable employment screening criteria
Benefits
Comp & perks- Overtime available at time and a half
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Company provided business use only vehicle
- Medical insurance available immediately
- Formal training provided through NCR Voyix
- Virtual and hands-on classroom training
- Dedicated teachers, mentors, and coaches
- Diverse, inclusive work environment