Principal Services Sales Specialist

NCR Corporation

. Complete sales of Worldwide Customer Services service offerings by creating demand or responding to customer needs .

Posted 11/6/2026full-timeRemote • Georgia • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing sales processes and building customer relationships within the retail services sector, leveraging strong consulting skills and a deep understanding of NCR's Managed Services offerings.

Highest-signal resume keywords

Retail Industry ExperienceSales Process ManagementConsulting ExperienceExecutive PresenceCustomer Support Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentProposal CreationContract ManagementOpportunity QualificationAccount Planning

Soft Skills

Relationship BuildingTeam CollaborationNegotiation SkillsProblem SolvingCommunication Skills

Industry Keywords

Retail Services ConsultingManaged Services SolutionsInformation Technology IndustryCustomer Needs AssessmentService Offer Expertise

About the role

Key responsibilities & impact

Complete sales of Worldwide Customer Services service offerings by creating demand or responding to customer needs
Target and position appropriate Managed Services Solutions
Create winning approaches highlighting NCR's capabilities
Lead sales motions with existing and new clients, including prospecting and calling on Vice President-level contacts
Build customer relationships and serve as a credible source of expertise during the sales motion
Provide service-offer expertise to assigned accounts within NCR's strategic industries
Understand the scope and value of NCR Managed Services Offers
Partner with Solution Architects to customize service offers
Develop working relationships with delivery teams to support successful handoffs and proactively resolve issues
Participate in all phases of NCR's Sales Process, including account planning, opportunity qualification, proposal creation, contract/order management, post-sales activities, and sales management activities
Participate in account planning and ensure service content in the opportunity funnel
Educate Service Team Leaders and Solution Sales Specialists on services value
Identify customer business needs and power structures; define winning strategies
Assess capabilities, solution fit, risks, gaps, and contingencies
Engage management support and determine regional impact for multinational accounts
Establish bid/project teams and contribute proposal content, pricing, terms, and conditions
Review and present proposals internally and to customers
Negotiate terms and conditions within approved guidelines
Obtain customer legal authorization and submit contracts to finance and service delivery teams
Assure service assumptions are met and produce win/loss reports
Act as escalation point for rollout issues
Revisit projects to identify opportunities to grow wallet share
Assist Account Support Managers with renewals as needed

Requirements

What you’ll need

BS/BA in a related discipline and 7+ years of experience in Retail Services Consulting, OR MS/MA and 5+ years of experience in a related field
Minimum 2 years of experience working in the information technology industry
Willingness to travel 30% or more
Retail industry experience
Knowledge of the customer support services industry
Experience in retail and selling to retail store support environments
Experience working in team-oriented sales approaches
Consulting experience
Strong executive presence and ability to operate with extensive executive visibility
Offers of employment are conditional upon passage of screening criteria applicable to the job

Benefits

Comp & perks

Personal order quota as part of the assigned objective
Offers of employment conditional upon passage of applicable screening criteria
Equal employment opportunity and globally inclusive workplace commitment