Mid-Level SRE Analyst

NDD Tech | Brasil

. Ensure the availability, performance, and reliability of NDDPay solutions.

Posted 10/6/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ensuring the availability, performance, and reliability of NDDPay solutions, with a strong focus on monitoring, incident response, and operational improvement in Cloud environments. Proficient in SQL maintenance, change request management, and resource sizing in collaboration with Infrastructure teams.

Highest-signal resume keywords

Mid-Level SRE Analyst ExperienceMonitoring And Incident ResponseSQL Maintenance RoutinesCloud Environment UpdatesChange Request Management (GMUDs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Availability ManagementPerformance MonitoringIncident ResolutionDatabase AnalysisSLA TrackingResource SizingVersion Acceptance TestingAlert ManagementOperational ImprovementAccess Control Management

Soft Skills

CollaborationCommunicationProblem-SolvingAnalytical ThinkingAdaptability

Tools & Technologies

Monitoring ToolsCloud PlatformsIncident Management SystemsKnowledge Base SoftwareEmail Alert Systems

Industry Keywords

NDDPay SolutionsSRE (Site Reliability Engineering)Change ManagementIncident ManagementOperational Procedures

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Ensure the availability, performance, and reliability of NDDPay solutions.
Monitor payment processing flows and platform health.
Create, adjust, and remove alerts; analyze their effectiveness and maintain the associated knowledge base.
Analyze application servers, databases, and SQL maintenance routines.
Track SLA/uptime and escalate deviations to coordination and management.
Analyze, identify, resolve, and escalate incidents and requests.
Collect evidence for issues and requests related to critical incidents.
Publish incident resolution articles in the knowledge base.
Create and submit GMUDs (change requests) for system and infrastructure maintenance.
Plan and execute Cloud updates and size resources in collaboration with Infrastructure.
Support version acceptance testing before production deployment.
Keep the version and patch calendar up to date and share the change plan.
Suggest product improvements and analyze demand trends for the Product team.
Participate in daily meetings with the teams.
Keep up with technological advances and maintain current procedures, manuals, and release documentation.
Perform activities with formal approval from coordination, management, or executive leadership.
Manage access control for users authorized to provide support.

Requirements

What you’ll need

Experience working as a Mid-Level SRE Analyst.
Ability to ensure the availability, performance, and reliability of solutions.
Experience and knowledge in monitoring, incident response, and continuous operational improvement.
Create, adjust, and remove email and monitoring-tool alerts.
Analyze application server and database performance.
Knowledge of SQL maintenance routines.
Track contracted SLA/uptime.
Analyze, identify, and resolve incidents and requests.
Create and submit GMUDs (change requests) for system and infrastructure maintenance.
Plan and execute updates in Cloud environments.
Size resources in collaboration with Infrastructure.
Support version acceptance testing in test environments.
Perform activities subject to formal approval from coordination, management, or executive leadership.
Manage access control for users authorized to provide support.

Benefits

Comp & perks

Annual Bonus: Up to 3.3 monthly salaries; for commercial roles, an OTC commission-based performance model applies.
Career Development Plan: Feedback-driven culture with 360° performance reviews; internal recognition program and close interaction with management through 1:1 meetings.
NDD with You: Financial education program, psychological counseling, legal advice, and social support.
Unimed health insurance and life insurance.
Support for flu vaccination and wellness initiatives.
Meal allowance.
Complimentary coffee and fruit at the office.
Relaxation area with leisure space, barbecue facilities, and games.
SESC partnership: Access to cultural, educational, and tourism activities.
Educational assistance.
Incentives for learning new languages.
Support for participation in industry events.
Certification support.
Transportation allowance.
On-site parking and bicycle parking.
Birthday voucher.
40-hour workweek.
Flexible working hours.