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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Relationship Building, with a strong focus on SaaS solutions and expansion strategies within existing accounts. Proficient in utilizing CRM tools and delivering customer-focused solutions while managing multiple projects effectively.
Highest-signal resume keywords
Account ManagementSaaS Solutions PresentationCRM Software ProficiencyRevenue Growth StrategyCustomer Relationship Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSaaS SolutionsRevenue GrowthBusiness DevelopmentForecastingReportingPresentation SkillsNegotiationCustomer Needs AnalysisProject Management
Soft Skills
CommunicationRelationship BuildingInfluencing StakeholdersAttention to DetailProblem Solving
Tools & Technologies
SalesforceHubSpotMS ExcelAI Tools
Industry Keywords
B2BCold ChainFood ProductionManufacturingEnergy Markets
About the role
Key responsibilities & impact- Serve as the commercial point of contact for assigned accounts, coordinating with Customer Success, Solutions Engineering, and Implementation
- Identify and pursue expansion opportunities within existing accounts by mapping organizations, sites, and business units not yet using Ndustrial solutions
- Present and demonstrate SaaS solutions to new stakeholders and departments within existing accounts
- Build and maintain strong, long-lasting customer relationships
- Negotiate and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Coordinate with Implementation and Customer Success to ensure timely and successful delivery according to customer needs and objectives
- Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
- Develop new business with existing customers to meet an expansion bookings quota
- Build and maintain account plans mapping organizations, sites, and untapped applications
- Forecast and track expansion pipeline, quarterly expansion bookings, and annual forecasts
- Prepare reports on account status
- Collaborate with sales and customer success teams to identify growth opportunities and customer risks
- Assist with challenging customer requests or issue escalations
- Research customer operations, sites, and priorities to identify expansion opportunities
- Coordinate product demos with Solutions Engineering
- Engage audiences including plant managers and maintenance managers
Requirements
What you’ll need- BA/BS in Business Administration or a related field
- 5+ years of experience in SaaS or B2B
- 1+ years in cold chain, food production, manufacturing, or energy markets
- Proven experience as an Account Manager, Key Account Manager, or similar role
- Track record of growing revenue within enterprise or multi-site accounts by selling into new sites, business units, and buyers
- Ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level
- Ability to build reports and executive-ready presentations
- Proficiency with CRM software such as Salesforce or HubSpot, MS Excel, and AI tools used in sales and account management
- Experience delivering customer-focused solutions to customer needs
- Ability to manage multiple account management projects simultaneously while maintaining attention to detail and accuracy
Benefits
Comp & perks- Flex PTO Policy
- Medical, Dental and Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance with employee premiums fully covered
- Annual professional development stipend ($500/year)
- Commuter benefit
- Hey Taco! Peer Recognition Rewards
- 401K contribution program
- Stock Options
- Weekly catered lunches
- Flexible hybrid work environment
- New, modern, open office conveniently located on S. Harrington St. in Downtown Raleigh
- Inclusive, communicative, innovative and fun environment
- Dog friendly office
- Donation of 1% of employee time to charitable efforts annually
- Support for charitable causes including Habitat for Humanity and One Tree Planted
- Carbon emissions tracking and offsets through Green Places partnership