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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Neara's platform and models, with a strong focus on customer engagement, technical support, and change management. Capable of building trusted relationships with enterprise customers while effectively communicating complex technical concepts.
Highest-signal resume keywords
Customer Success ExperienceEnterprise Software PlatformsTechnical CommunicationProactive Problem-SolvingInfrastructure or Energy Sector Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ModelsVegetation ManagementWorkflow ManagementChange ManagementBusiness Value Measurement
Soft Skills
Trust BuildingCredibilityAuthenticityTransparencyOutcome-First Approach
Tools & Technologies
Neara PlatformEnterprise Software
Industry Keywords
InfrastructureEnergy SectorEnterprise CustomersStakeholder Engagement
About the role
Key responsibilities & impact- Become deeply proficient in Neara’s platform and underlying models
- Help stand up and refine network models and solutions such as vegetation management
- Work closely with Deployment on model builds
- Enable customer teams through hands-on support, training, and workflow-focused workshops
- Track delivery against scope and business outcomes
- Help customers with workflow and change-management activities outside the core platform
- Serve as the primary technical contact for engineers and daily platform users
- Build trusted customer relationships and provide guidance on platform usage
- Identify customer pain points and business drivers that Neara can address
- Bring opportunities to Sales and Deployment to shape account strategy
- Share insights and patterns across customer accounts with Sales, Deployment, and Product
- Work across enterprise utility and infrastructure-owner accounts on different continents
- Spend time on-site with customers
Requirements
What you’ll need- Experience working with enterprise customers and stakeholders, from consulting, customer success, solutions or technical roles
- Comfort with enterprise software platforms and deployments
- Appetite to learn the engineering behind Neara’s platform
- Understanding of how technology creates business value
- Experience helping customers measure business value
- Ability to explain complex technical topics simply to engineers and executives
- Outcome-first approach to technical solutions
- Ability to build trust through credibility, authenticity and transparency
- Proactive problem-solving ability
- Experience in infrastructure or the energy sector is a bonus, not essential
- Engineering degree is a bonus, not essential
- Must be legally authorized to work in Australia
- Must answer whether employment visa sponsorship in Australia will be required
Benefits
Comp & perks- Competitive salary + ESOP
- Significant career development and growth opportunities
- Fully flexible working arrangements
- Well-stocked office in Redfern
- Regular company events
- Opportunity to work on complex, meaningful products and real-world problems
- Opportunity to play a direct, critical role in the trajectory of a high growth company
- Diversity, belonging, and equal employment opportunities