Customer Value Architect

Neara

. Develop strong understanding and proficiency with the Neara software platform .

Posted 10/28/2026full-timeRemote • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in the Neara software platform and excels in translating its functionality to drive customer adoption and value. Strong ability to engage with stakeholders, develop ROI frameworks, and provide strategic insights to enhance client relationships and business outcomes.

Highest-signal resume keywords

Neara Software ProficiencyEnterprise Account EngagementROI Framework DevelopmentStakeholder EngagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software FamiliarityCustomer Value DevelopmentChange ManagementData UnificationDigital Model Deployment

Soft Skills

Strong Communication SkillsCritical ThinkingProactive Problem-SolvingRelationship Building

Industry Keywords

InfrastructureEnergy SectorClient ManagementConsulting ExperienceInformation Security

About the role

Key responsibilities & impact

Develop strong understanding and proficiency with the Neara software platform
Translate platform functionality and value to customers
Work directly with customers, including meaningful time on-site
Drive and embed customer use of the Neara platform and enable proficient organizational adoption
Ensure contracted Neara solutions are delivered as scoped and achieve identified business outcomes
Understand customer strategic imperatives and business goals and advise on where Neara solutions can help
Serve as a trusted commercial and technical customer advisor
Support workflow and change-management requirements beyond the core Neara scope
Define and deliver customer business cases and ROI metrics
Establish internal reporting and value-delivery review cadences
Identify expansion opportunities and additional customer pain points Neara can solve
Engage broad customer stakeholder groups and build trusted relationships
Collaborate with Sales and Deployment teams on customer happiness, adoption, growth and value demonstration frameworks
Design and deliver training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities
Inform customer account strategies and growth opportunities
Provide platform feedback and Japan-specific localization needs to Product and Engineering
Work with Japanese utility clients and engineering partners to unify data and build and deploy digital models

Requirements

What you’ll need

Ability to read, speak, and write in English
Familiarity with enterprise software platforms and deployments
Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities
Strong communication skills and ability to explain complex topics clearly
Strong critical thinking capabilities and ability to translate customer outcomes into technical solutions
Strong external stakeholder engagement skills and ability to build trusted relationships
Proactive problem-solving ability and creativity in addressing customer pain points or commercial opportunities
Adherence to Neara’s information security policies and responsible handling of client and infrastructure data
Current and unrestricted rights to work in Japan
An engineering degree is a plus but not essential
Experience within infrastructure, specifically the energy sector, is a plus but not essential

Benefits

Comp & perks

Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands
Meaningful work contributing directly to society by making Japan’s power infrastructure safer and more resilient
Stability and backing of a well-funded international company
Access to global expertise and training
Regular travel to customers and Neara offices in Sydney, London and the US
Supportive, collaborative colleagues who value ideas and expertise
Remote working in Japan