Director, Customer Success

Neara

. Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor .

Posted 9/23/2026full-timeSeattle • Washington • United StatesLead💰 $180,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex project delivery and customer success initiatives within the electric utility sector, leveraging strong technical knowledge and exceptional communication skills to drive software adoption and stakeholder engagement.

Highest-signal resume keywords

Program Delivery ManagementEnterprise Software DeploymentCustomer Success LeadershipTechnical MentorshipDigital Transformation Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrationCustom ScriptingPlatform ConfigurationPythonSQL

Soft Skills

Exceptional CommunicationRelationship ManagementConsensus Building

Industry Keywords

Electric UtilitiesEnergy CompaniesComplex Project DeliveryDigital Twin WorkflowsROI Frameworks

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor
Lead, coach, and support a team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation
Partner with utility leaders to define ROI frameworks, map digital twin workflows to existing processes, and ensure software adoption
Oversee complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client goals
Work with Sales, Product, and Engineering teams to feed customer insights into the product roadmap, mitigate implementation risks, and identify commercial expansion opportunities
Establish project governance frameworks and maintain communication cadences with utility executives, project sponsors, and steering committees

Requirements

What you’ll need

Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
Background in Engineering, Computer Science, or a quantitative field
Practical familiarity with tools like Python or SQL is a strong plus
Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures

Benefits

Comp & perks

Equity
Opportunity to protect critical infrastructure and prevent catastrophic events using digital twin technology
Senior leadership position within Neara’s US organization with direct access to executive leadership
Work with engineering-grade physics and AI models simulating millions of miles of infrastructure
Autonomy to drive key accounts with access to product builders and domain experts