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Neara

Director, Customer Success

Neara

. Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers .

Posted 11/4/2026full-timeSan Francisco • California • United StatesLead💰 $180,000 - $250,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex project delivery and digital transformation initiatives within the electric utility sector, ensuring successful software adoption and alignment with client strategic goals. Proven ability to mentor technical teams and establish effective communication frameworks with utility executives.

Highest-signal resume keywords
Program Delivery ManagementEnterprise Software DeploymentCustomer Success LeadershipPython or SQL FamiliarityElectric Utility Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project Governance FrameworksData IntegrationCustom ScriptingPlatform ConfigurationDigital Transformation Initiatives
Soft Skills
Exceptional Communication SkillsRelationship ManagementTeam LeadershipConsensus Building
Industry Keywords
Electric UtilitiesEnergy CompaniesComplex Project DeliveryQuantitative Field Background

Tech Stack

Tools & technologies
PythonSQL

About the role

Key responsibilities & impact
  • Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers
  • Serve as the executive escalation point and trusted advisor
  • Lead, coach, and support a team of 4-5 Customer Value Architects and Forward Deployed Engineers
  • Drive delivery excellence, professional development, and resource allocation
  • Partner with utility leaders to define ROI frameworks and map digital twin workflows to existing processes
  • Ensure widespread software adoption across complex customer organizations
  • Oversee complex technical workstreams, including data integration, custom scripting, and platform configuration
  • Ensure projects remain on schedule, within scope, and aligned with client strategic goals
  • Collaborate with Sales, Product, and Engineering teams on customer insights, product roadmap, implementation risks, and commercial expansion opportunities
  • Establish project governance frameworks and structured communication cadences with utility executives, project sponsors, and steering committees
  • Guide utility executives through deployments and embed Neara solutions into daily operational workflows

Requirements

What you’ll need
  • Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
  • Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
  • Background in Engineering, Computer Science, or a quantitative field
  • Practical familiarity with Python or SQL is a strong plus
  • Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
  • Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
  • Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
  • Legally authorized to work in the country for which you are applying
  • Visa sponsorship requirements addressed in application

Benefits

Comp & perks
  • Equity
  • Opportunity to protect critical infrastructure and prevent catastrophic events using digital twin technology
  • Senior leadership position with direct access to executive leadership
  • Autonomy to drive key accounts
  • Access to product builders and domain experts