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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex project delivery and customer success initiatives within the electric utility sector, focusing on software deployment and digital transformation. Proven ability to mentor technical teams and drive strategic partnerships with utility leaders to enhance operational efficiency.
Highest-signal resume keywords
Program Delivery ManagementCustomer Success LeadershipDigital Transformation InitiativesTechnical MentorshipStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project GovernanceData IntegrationCustom ScriptingPlatform ConfigurationSoftware DeploymentDigital Twin WorkflowsROI FrameworksComplex Project DeliveryQuantitative Analysis
Soft Skills
Exceptional CommunicationRelationship ManagementConsensus BuildingTeam Leadership
Tools & Technologies
PythonSQL
Industry Keywords
Electric UtilitiesEnergy CompaniesPhysical InfrastructureEnterprise Software
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers
- Serve as the executive escalation point and trusted advisor
- Lead, coach, and support a team of 4-5 Customer Value Architects and Forward Deployed Engineers
- Drive delivery excellence, professional development, and resource allocation across accounts
- Partner with utility leaders to define ROI frameworks and map digital twin workflows to existing processes
- Ensure widespread software adoption across complex customer organizations
- Oversee complex technical workstreams including data integration, custom scripting, and platform configuration
- Keep projects on schedule, within scope, and aligned with client strategic goals
- Collaborate with Sales, Product, and Engineering teams on customer insights, product roadmap feedback, implementation risks, and expansion opportunities
- Establish project governance frameworks and structured communication cadences with utility executives, project sponsors, and steering committees
- Report directly to the VP of Customer Success
Requirements
What you’ll need- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
- Background in Engineering, Computer Science, or a quantitative field
- Practical familiarity with tools like Python or SQL is a strong plus
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
- Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
- Exceptional communication skills with experience building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
- Must be legally authorized to work in the country for which applying
- Must not require sponsorship for an employment visa status, or must disclose sponsorship requirements
Benefits
Comp & perks- Equity
- Opportunity to protect critical infrastructure and prevent catastrophic events using digital twin technology
- Senior leadership ownership within Neara’s US organization
- Direct access to company leadership, product builders, and domain experts
- Autonomy to drive key accounts
- Work with engineering-grade physics and AI models