Director, Customer Success

Neara

. Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor .

Posted 9/23/2026full-timeDenver • Colorado • United StatesLead💰 $180,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex software deployments and digital transformation initiatives within the electric utility sector, while effectively managing and mentoring technical teams. Proven ability to establish governance frameworks and drive customer success through strategic partnerships and communication.

Highest-signal resume keywords

Consulting LeadershipEnterprise Software DeploymentDigital TransformationTechnical Team ManagementElectric Utility Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project DeliveryData IntegrationCustom ScriptingPlatform ConfigurationROI Frameworks

Soft Skills

Exceptional CommunicationRelationship ManagementConsensus Building

Tools & Technologies

PythonSQL

Industry Keywords

Electric UtilitiesEnergy CompaniesComplex Project DeliveryProfessional Services

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor
Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across accounts
Partner with utility leaders to define ROI frameworks, map new digital twin workflows to existing processes, and ensure widespread software adoption
Oversee complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals
Collaborate with Sales, Product, and Engineering teams to feed customer insights into the product roadmap, mitigate implementation risks, and identify commercial expansion opportunities
Establish project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees
Guide utility executives through complex software deployments and embed Neara solutions into daily operational workflows

Requirements

What you’ll need

Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
Background in Engineering, Computer Science, or a quantitative field
Practical familiarity with tools like Python or SQL is a strong plus
Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments
Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
Legally authorized to work in the country for which you are applying

Benefits

Comp & perks

Equity
Senior leadership position with direct access to executive leadership, product builders, and domain experts
Autonomy to drive key accounts
Opportunity to work on cutting-edge digital twin technology addressing wildfire, storm, and resiliency challenges
Opportunity to lead a team of technical contributors
Opportunity to shape Neara’s customer playbook