Director, Customer Success

Neara

. Oversee a strategic portfolio of electric utilities across the United States .

Posted 9/23/2026full-timeLos Angeles • California • United StatesLead💰 $180,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale enterprise software deployments and complex digital transformation initiatives, with a strong focus on customer success and strategic advisory roles within the electric utilities sector.

Highest-signal resume keywords

Enterprise Software DeploymentCustomer Success ManagementTeam Leadership and MentoringDigital Transformation InitiativesTechnical Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonSQLData IntegrationCustom ScriptingPlatform ConfigurationROI FrameworksDigital Twin Workflows

Soft Skills

Exceptional Communication SkillsRelationship ManagementConsensus Building

Industry Keywords

Electric UtilitiesEnergy CompaniesComplex Project DeliveryOperational AdvisorStrategic Advisor

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Oversee a strategic portfolio of electric utilities across the United States
Report directly to the VP of Customer Success
Manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers
Drive multi-year enterprise software engagements from pilot through full-scale deployment and long-term value realization
Serve as a trusted operational and strategic advisor to utility executives
Guide complex software deployments and embed Neara solutions into customer workflows
Own end-to-end program delivery and long-term account success
Act as executive escalation point and trusted advisor
Lead, coach, and support direct reports, driving delivery excellence, professional development, and resource allocation
Define ROI frameworks and map digital twin workflows to existing processes
Ensure widespread software adoption across complex customer organizations
Oversee technical workstreams including data integration, custom scripting, and platform configuration
Ensure projects remain on schedule, within scope, and aligned with client strategic goals
Partner with Sales, Product, and Engineering to share customer insights, mitigate implementation risks, and identify commercial expansion opportunities
Establish project governance frameworks and communication cadences with executives, sponsors, and steering committees

Requirements

What you’ll need

Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
Background in Engineering, Computer Science, or a quantitative field
Practical familiarity with Python or SQL is a strong plus
Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments
Exceptional communication skills and experience building consensus, navigating internal teams, and managing relationships across complex utility organizational structures
Legally authorized to work in the country for which applying

Benefits

Comp & perks

Equity
Senior leadership position with direct access to executive leadership
Autonomy to drive key accounts
Access to product builders and domain experts
Opportunity to work on cutting-edge digital twin technology protecting critical infrastructure